PROGRAM MANAGER (Supervisory)

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Facilities Management (OFAM), Operational Support Facilities (OSF) Division, Field Operations Facilities (FOF), Program Management Office.

Multiple locations are available. This announcement will be open for 5 business days OR until the first 100 applications have been received, whichever happens first.

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Overseeing a program segment that performs professional, technical, and/or administrative work; Managing the development, assignment, and higher-level clearance of goals and objectives of subordinate organizational units or lower organizational levels; and Developing methods, internal controls, programs and procedures to improve cost effectiveness, streamline organizational structures, and assuring conformity with sound management principles.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 01/22/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one-year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

Locations: 2 total vacancies may be filled in one or more of OFAM's 4 regional locations, Indianapolis, IN, Euless, TX, Aliso Viejo, CA and Washington DC This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10) with promotion potential to $163,514 (GS-14 Step 10).

This position is located in the Department of Homeland Security (DHS), U.S.

Customs and Border Protection (CBP), Enterprise Services (ES), Office of Facilities and Asset Management (OFAM), Field Operations Facilities Program Management Office (FOF PMO).

The purpose of the position is to serve as a Program Manager over a critical program segment for which both the scope and effect of the work have CBP-wide impact.

Typical duties include: Directing a program segment that performs a variety of diverse programs and/or services that are professional, technical, and/or administrative in nature.

The program directed and services provided have a significant impact on a substantial part of the FOF PMO and facilitates the PMO's accomplishment of its primary mission or programs administered nationwide; Providing administrative advice on strategic issues; collaborates with other Program Offices across CBP and other components within DHS to improve end-to-end processes throughout the Program Office/component, or equivalent organization; utilizes various analytical methodology including but not limited to a wide range of process mapping; Developing the ability of others to perform and contribute to the organization, providing ongoing feedback and opportunities to learn through formal and informal methods; guiding others to make the most of their available skills; recognizing achievements and contributions; and addressing morale problems; Establishing vision and focus for the organization, aligning personnel and other resources in a manner consistent with the organizational vision and objectives; and helping personnel understand how their work relates to the organizational vision; and Holding self and others accountable for measurable, high-quality, timely, and cost-effective results; setting clear, well-defined performance outcomes and tracking progress.