Program Manager I - 60020538

Full Job Description

Functional Support: Act as a functional resource for the Logistics Team to provide operational support to SCEIS state agencies for the resolution of tickets/incidents presented to the SCEIS help desk through agency notification.

Simulate or recreate user problems to resolve operating difficulties and identify problems.

Assist with identifying and resolving problems for end users in day to day functions related to Logistics modules. Prepare and update all relevant documentation related to functional processes/support.

System Configuration: Identify new or modified requirements including forms, reports, interfaces, conversions, and enhancements through blueprinting or agency approved requests to fulfill business needs.

Collaborate with other functional teams to assure the integration and consideration of processes related to other functional areas.

Work closely with consultants tasked to support configuration and development efforts.

Change Management/Testing: Identify new or modified requirements for system updates based on system performance and/or agency notification.

Create supporting functional team documentation for each phase of the change/release management process. Develop scripts and perform testing related to the change/release management process.

Participate in relevant change/release management meetings and work closely with the Change and Release Management Team to ensure close collaboration and adherence to standards.

Cross-Training: Participate in cross-training activities with other Logistics Team members rotating through designated module/functional processes to assure that all functional processes have back-ups.

Prepare and administer a check list of tasks that a team member must achieve during cross training to have a successful transfer of knowledge.

Training: Provide support and assistance to the SCEIS Training Team in the planning and coordination activities needed to conduct instructor-led training courses or other mediums as required.

Serve as the Logistics training facilitator as required.

Update Logistics reference and training material, including PowerPoint, uPerform, and supplemental documents, to accommodate new or modified functionality.

Provide relevant Logistics assessment and training directly to agency users. Communicate new processes or changes in the SCEIS system to users through User Group and SCEIS Communications.

Requirements

• A bachelor's degree in business administration, information systems, computer science or related field and relevant experience; or equivalent work experience specific to implementing an ERP system and or relevant experience in governmental procurement.

• Must have strong analytical and organizational skills.
• Must be able to work with and coordinate the efforts of a diverse group of professionals.
• Must have SAP experience or experience in implementing an Enterprise Resource (ERP) system.
• Candidate must possess excellent customer service skills and approach to dealing with people at all levels by providing pleasant, professional and courteous interaction.
• Ability and willingness to learn and to maintain a high level of knowledge of SAP and related modules is essential.
• Ability to communicate verbally and in writing and to present in front of a large and small audiences.
• Must be able to work with a diverse group of professionals in any levels of an agency.
• Position may require overnight travel.
• Position may require employee to work evenings and weekends.
• Position may be required to report to work during emergency situations.
• Must have the ability to work in a team environment toward a common goal.

Applicants indicating college credit or degree(s) on the application will be required to bring a copy of college transcript to the interview.

A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant.

Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring.

Failure to produce an official, certified transcript may result in not being hired or termination.

Qualifications

• Relevant experience with Ivalua is preferred.
• At least two years of ERP experience with familiarity in SAP.

Additional Information

The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.

Please complete the state application to include all current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)