Program Manager - Eviction Diversion

Full Job Description

Agency Summary

The Office of Public Health and Safety (OPHS) works to address the root causes of crime and addictions, and aims to reduce violence in Indianapolis neighborhoods.

The office convenes public safety and public health agencies along with community partners to execute focused policy efforts in the areas of food security, re-entry, homelessness, violence reduction and behavioral health.

Job Summary

This position oversees OPHS's eviction diversion efforts within the division of homelessness and eviction prevention, as well as other contracts and programs assigned by the Administrator of Homelessness and Eviction Prevention.

The role also coordinates with other governmental and non-governmental entities to implement homelessness policy.

This position utilizes a data-driven strategy that relies on collaboration across stakeholder agencies and organizations.

This position coordinates and manages front-line navigator staff in each of the nine township courts, to improve tenant outcomes, build relationships with judges, court staff, geographically situated resource providers, and landlords.

Requirements

Key Responsibilities

• Implements the City's various eviction diversion programs, including coordinating efforts of contracted legal service providers and scheduling/managing all navigators who are assigned to operate within each of the nine township courts
• Coordinates with the Program Manager of Homelessness on homeless policy, initiatives, and work originating from the Office of Public Health and Safety
• Oversees programs, contracts, and funding as directed by the Administrator of Homelessness and Eviction Prevention
• Develops training materials for all contracted staff and routinely hosts training updates and team informational meetings
• Develops quality data metrics (in collaboration with the OPHS Data Manager) for all programs and ensures the accurate collection and maintenance of all data
• Advocates on behalf of OPHS for the implementation and expansion of the Tenant Advocacy Program (TAP) program and other Homelessness and Eviction Prevention initiatives with relevant stakeholders and community members
• Liaise between OPHS and other city/county agencies including but not limited to the Indianapolis Department of Metropolitan Development, City of Indianapolis Mayor's Office, Marion County Courts, and others.
• Maintain clear lines of communication with the Administrator of Homelessness and Eviction Prevention and the OPHS Communication Team to ensure community needs and public inquiry are handled appropriately
• Develop and propose new and innovative eviction prevention policy and programmatic ideas
• Search for additional funding opportunities in the form of grants, philanthropic support, or public-private partnerships
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Qualifications

Minimum Job Requirements and Qualifications

Bachelor's Degree in public health, social work, public administration, or a related field with three (3) years' work experience is required.

Ability to coordinate multiple projects and meet deadlines is required. Excellent oral and written communication skills is required.

Extensive knowledge of the social drivers of health disparities and the causes leading to eviction and homelessness should be demonstrated.

Preferred Job Requirements and Qualifications

Experience in developing budgets, managing contracts, managing staff, and project development/implementation is desired. Familiarity with Microsoft Office Suite is desired.

Additional Information

Working Conditions

Work will be conducted primarily within an office setting and in constant changing environments requiring work in all kinds of circumstances and conditions, during a standard Monday-Friday, 9am-5pm schedule.

However, evening hour and weekend hour availability may be occasionally required, as needed, to attend community events and external meetings.

This position may require some travel within Marion County.

Physical Conditions

1. Sitting at a desk the majority of the day
2. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
3. Tasks may involve extended periods of time at keyboard or workstation
4. Tasks require the ability to perceive and hear sounds and see visual cues or signals
5. Tasks require the ability to communicate orally

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.