Program Manager (Deputy Director)

Full Job Description

You will serve as a Deputy Director for Small Business Administration (SBA), Field Operations Center East (FOCE) in Atlanta, GA or Field Operations Center West (FOCW) in Citrus Heights, CA.

This position shares responsibilities with the Director in planning, directing, managing, and evaluating the functions of the FOC, the execution phases of the disaster loan-making program; supervise management and staff assigned to various departments either personally or through subordinates.

Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.

Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer.

Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.

You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

GS-14: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-13 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position.

This specialized experience must demonstrate the following: Developing or implementing and communicating the strategy, vision and direction of an emergency management organization or disaster organization, such as a Federal, State or local government program office, department or field office; AND Overseeing, managing, or advising on the day-to-day operations of a disaster or emergency management organization/program; AND Analyzing and making recommendations or decisions on workload distribution and supervising a large, diverse fluctuating workforce; AND Overseeing disaster preparedness and disaster recovery operations; and collaborating with elected Federal, State, and local officials, and organizations regarding resiliency.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.

It is available for your review on OPM's Qualifications web site: Program Management Series 0340 Experience refers to paid and unpaid experience, including volunteer work.

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by 11:59 pm (Eastern Time) on 02/03/2026. Major Duties:

As a Program Manager (Deputy Director) at the GS-0340-14, some of your typical work assignments may include: Assists the Director in the development of operational plans, staffing strategies, procedural guidance, and resource allocations needed to support disaster loan program delivery.

Participate in budget development and monitoring to ensure effective and efficient use of funds.

Monitors Center performance goals and analyzes program delivery results within assigned operational areas.

Identifies trends, issues, or performance gaps and endorses corrective actions for Director approval.

Ensures compliance with national standards and supports consistent implementation of ODR&R policies and procedures.

Represents the Center Director at meetings with SBA program offices, FEMA, state and local officials, and other external stakeholders.

Participate in briefings, disaster coordination efforts, and operational planning discussions.

Communicates operational updates, staffing/resource needs, and coordination issues to the Director and DR&R leadership.

Supports communication with state emergency management organizations regarding damage assessments, program requirements, preliminary disaster information, and operational matters.

Supervises subordinate managers responsible for field operations, public information, loan closing, administrative functions, and IT support.

This position is also being announced under Merit Promotion Procedures, announcement # MP-26-FOCE/W-12867824, you will need to apply in order to receive consideration as a status candidate.

Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.