Supervisory Customer Operations Division Chief
Defense Logistics Agency
Posted: February 19, 2026 (0 days ago)
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Department of State - Agency Wide
Department of State
Location
Salary
$154,100 - $197,200
per year
Type
Full-Time
More Management & Supervision jobs →Closes
Base salary range: $104,604 - $135,987
Typical requirements: 1 year specialized experience at GS-13. Senior expert or supervisor.
Note: Actual salary includes locality pay (15-40%+ depending on location).
This job involves leading a passport agency in Cincinnati, Ohio, where you'll oversee daily operations, develop policies to prevent fraud, and manage budgets and staff to ensure smooth passport services for the public.
It's ideal for experienced managers who thrive in high-pressure environments, enjoy strategic planning, and have a strong sense of fairness and adaptability.
You'll play a key role in nationwide efforts to handle passport issuance securely and efficiently.
This position is located at the Cincinnati Passport Agency in Cincinnati, OH.
This position serves as a Program Manager, with a working title of Director and contributes toward the directorate's policy guidance efforts by leading the Passport Agency.
TO LEARN MORE ABOUT CONSULAR AFFAIRS VISIT: https://www.state.gov/about-us-bureau-of-consular-affairs/ Applicants must meet all the required qualification requirements described below by the closing date of this announcement.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
Applicants must have 1 year of specialized experience equivalent to the GS-14 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following: Experience planning, direction, oversight, and evaluation of a broad range of highly specialized passport adjudication, issuance, and/or production services carried out by the assigned passport agency/center Experience exercising the full range of supervisory responsibilities and authorities associated with accomplishing the functional responsibilities of the agency/center There is no substitute of education for specialized experience for the GS-15 position.
In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through." Major Duties:
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