Program Management Officer

Full Job Description

This position is organizationally aligned within the Health Administration Service (HAS) under the Office of the Assistant Director at Jesse Brown VA Hospital, Chicago, IL.

This position serves as the Department Head to the Health Administration Service at Jesse Brown VA Hospital.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/13/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Knowledge of a wide range of qualitative and quantitative methods for the assessment and improvement of program effectiveness and management processes; comprehensive knowledge of the requirements of healthcare delivery systems goal and objectives; comprehensive knowledge of administrative laws, policies, regulations and precedents applicable to the administration of one or more programs; skill in oral and written communications to establish and maintain effective work relationships with a broad range of people that often have divergent viewpoints and conflicting priorities; ability to present highly complex data and information to audiences of senior managers and executives, as well of members of the public; knowledge of agency regulations and guidelines; ability to use judgement and discretion in determining intent, and interpreting and revising existing policy and regulatory guidance for use by others within or outside the employing organization.

You will be rated on the following Competencies for this position: Accountability Analytical Thinking Data Management Leadership Organizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: There is a certain mobility factor associated with this position in physically visiting areas for observation or problem-solving on-site locations.

The majority of work is performed in an office setting, and mostly sedentary, requiring standing, ambulation, bending, and light lifting.

The incumbent must be able to deal with emergency situations and function calmly under stress in both public and private settings.

Working Conditions: Work is typically performed in an adequately lighted and climate-controlled office setting. The incumbent may experience some exposure to communicable diseases.

Some travel may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

MAJOR DUTIES: Supervisory/Program Management: Manages the procedural, legal, and administrative requirements relating to the care and treatment of VA as both inpatients and outpatients to achieve the maximum utilization of treatment and care facilities.

Manages personnel utilization, develops and incorporates performance standards, evaluates members of HAS staff, provides counseling for position advancement or to correct deficiencies, and instantiates the reassignment or removal of personnel, as required.

Oversees the formulation and issuance of policies that relate to the areas of sound patient administration practices, defining responsibilities for carrying out specific functions, provides recognized authority consistent with applicable law, and facilitating decisions to promote consistency of patient care applications across organizational lines.

Serve as a key subject matter expert (SME) for national or VISN-wide projects.

Supervises the Department Head Office, Ambulatory Care & Processing Division, Health Information Management Division, and Ward Administration Division Officers.

Provides access related consultative services to the VAMC, VISN and National leadership.

Works with the National Program Office, in collaboration with VAMC Service Lines, to review and develop national guidance and policies that will facilitate standardized processes.

Reviews and provide input on nationally issued regulations and policies for VA-wide implementation, utilizing local leaders and communication strategies.

Quality/Productivity Goals: Advises the Assistant Director and hospital leadership on the minimum standards for quality and productivity, and the direction of program implementation while exercising contact and control of each division through subordinate leaders.

Oversees the operation, maintenance, periodic review and revision of a reliable system of internal controls to ensure that clinical and administrative activities are in compliance with national, agency, accrediting authority and regulatory requirements.

Identifies and mitigates potential problems before they occur through such avenues as informal meetings, membership on committees, reviewing statistical data, monitoring occurrences screens, incident reports, procedural case reviews, and others.

Uses advanced principles and strategies for access-to-care improvement to review and provide guidance to facility leaders.

Analyzes and interprets complex data, and researches and prepares comprehensive reports for directorate and facility leaders.

Direction/Long-Range Planning: Coordinates the development of both long and short-range plans for HAS by assessing departmental needs based on constant communication with division leaders.

Develops flexibilities in operations and cost-effective approaches to ensure Veteran and incumbent satisfaction.

Advises the directorate and facility leadership on decisions, directives, and policy changes that directly affect patient care and oversees their execution through division officers.

Develops, evaluates, and modifies organizational structure and systems to achieve program goals and recommends them to facility leadership.

Budget Guidance and Administration: Oversees the budget and makes recommendations directly to directorate leadership regarding the distribution or redistribution of resources based on a comprehensive awareness of the needs of each division.

Implements, monitors, and adjusts the budget to effectively operate the department while maintaining budgetary constraints and accomplishing the departmental mission with the greatest cost-efficiency.

Develops and implements systems and procedures for improving cost-effectiveness and productivity.

Certifies reconciled payment charges in Integrated Fund Distribution, Control Point Activity, Accounting and Procurement (IFCAP) within 14 calendar days of cardholders' reconciliation.

Work Schedule: Monday- Friday 7:30am- 4:00pm Telework: Ad-Hoc Virtual: This is not a virtual position.

Position Description/PD#: Program Management Officer/PD252590 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized