Program Assistant

Full Job Description

The incumbent is the Principal Primary Care Management Module (PCMM) Coordinator for the facility, it's Community Based Outpatient Clinics (CBOC's), the Home-Based Primary Care (HBPC) teams and the Geri-PACT teams.

The incumbent is the medical center's primary care Subject Matter Expert for national PACT Panel Model and primary care reporting tools, its definitions, and applied logic, responsible for PCMM research, analysis, and training; and primary care service data collection.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/23/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Includes experience where you were responsible for providing administrative support functions within a healthcare facility; experienced with procurement processes necessary to obtain goods and services for an office; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; assisting in the formulation and execution of budget estimates to include updating budget spreadsheets which are used in briefings; collecting, compiling and tracking data and information; and researching reference materials, regulations, and standards to identify appropriate action necessary to correct problems or issues.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties include, but may not be limited to the following: The incumbent establishes and manages primary care system PACT position set up, staff and FTE assignments, as well as patient assignments for all primary care locations.

Electronically creates and modifies team and position settings, assigns staff to positions, assigns FTE to positions, identifies set maximum panel capacities, program clinical notification levels, and establishes preceptors to associate provider links.

The incumbent adds and removes patients, inactivates patients after death, manages auto-inactivation's, transfers patients to panels from the Electronic Wait List, determines panel assignments for pre-paneled patients.

The incumbent monitors the population monthly to ensure attrition is constant, takes action on attrition or new patients once known, and reviews PACT panels periodically to remove patients defined as attrition.

The incumbent monitors each PACT team's panel size and takes various actions when PACTs are over PACT model capacity.

The incumbent determines PACT team gaps in subdivisions and calculates the needed FTE and resources to make suggestions and recommendations to leadership.

The incumbent ensures that primary care systems are updated monthly with the exact room number(s) used by each clinical member of a PACT team at all locations.

The incumbent travels to subdivisions (example is a CBOC) twice a year or more to verify reported examination spaces and verify the direct support staff FTE and direct clinical PACT PCP FTE.

The incumbent is responsible for establishing and managing a panel size reporting system that provides PACT staff with appropriate progress, measurement, and improvement data.

The incumbent meets with primary care leadership on a bi-weekly basis to stay well-informed of primary care leadership PACT changes.

Establishes and defines local processes on attrition and assignment processes.

Ensures primary care standard operation procedures (SOP's) or directives are in place and current for PACT panel model capacity and primary care systems.

The incumbent trains and advises primary care teams on PCMM technical features including algorithms and "if this, then that" equations.

The incumbent develops and nurtures a rapport with the PACT teams to provide training to the supervisors and collaborate on PCMM changes and projects.

The incumbent performs local PCMM reviews and provides input to VISN and national PCMM program managers on process challenges, program issues, and other problems with PCMM processes.

Work Schedule: Monday-Friday 8:00am-4:30pm Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position. Position Description/PD#: Program Assistant/PD230020 Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized