Program Analyst IV - OCFO ERP (OCFO - ERP Division)

Full Job Description

OFFICE OF CHIEF FINANCIAL OFFICER

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The Office of the Chief Financial Officer - Controllers division is accepting applications for a Program Analyst IV - OCFO ERP position.

Position Summary

The Office of the Chief Financial Officer has an exciting opportunity for a Program Analyst IV to join the ERP team.

As a member of our team, you will provide creativity and strategy for the development of business process and systems solutions associated with the Oracle ERP.

As part of a high-performance team, you will have the opportunity to work in a collaborative environment with other Program Analysts and cross-functional teams to analyze the needs of the Office of CFO and other departments and determine how best to provide solutions to support their everyday business processes.

Our ERP system is used by a wide cross-section of customers, so the individual filling this position needs to be creative, flexible, and willing to work on multiple tasks with challenging deadlines.

The successful candidate will also be passionate about customer service.

The candidate will build customer relationships through active listening and frequent communication with customers and by resolving incidents and requests, following up with customers on incidents escalated to other support groups.

Requirements

Essential Duties and Responsibilities (may perform other duties as assigned)

• Work includes assignments with Oracle ERP and EPM Cloud systems and other platforms, multiple integrations, and cross-functional assignments.
• Participates in strategic planning and setting of technical direction for the department. Makes independent decisions that impact operations. Relies on experience and judgment to plan and accomplish assigned tasks and roles.
• Assignments require originality, ingenuity, assessment of unusual circumstances, and variation in approaches used, use of different and unrelated processes and methods.
• Works on more than one task at a time and manages work effectively by prioritizing own assignments, schedules, and meetings resulting in timely completion of work.
• Proactively anticipates and resolve problems and creates conditions and processes to support change.
• Demonstrates proficient knowledge of principles, practices, standards, technologies, and procedures. Comprehends and distills issues, identifies problem factors, determines appropriate information, checks assumptions against facts, and generates solutions.
• Promotes cooperation and effectively manages relationships. Resolves problems and seeks assistance only after own attempts have not succeeded. Generally, works independently, requiring limited direction from more senior staff or management.
• Sets/makes recommendations for best practices for information gathering.
• Defines and asks questions to elicit information.
• Leads cross-functional meetings within and outside of OCFO-ERP, including business process definition meetings.
• Provide recommendations and provide updates to methodologies/standards
• Select and promote/lead others in, the use of methodologies/standards.
• Intermediate project manager skills. Can effectively manage projects with 501-1000 hrs. estimated effort. Role responsibilities should be reduced to allow for sufficient time/focus on project management tasks.
• Takes action to ensure overall success of the project. Proactively acts if a project is at risk of failure.

Qualifications

Qualifications (required):

• Bachelor's degree in an information technology or related field, and/or equivalent combination of education, certification, and experience.
• Minimum of five years of demonstrated experience in business process and systems support, which includes business systems analysis, design, and system testing.
• Demonstrated skills in gathering, translating, documenting, and prioritizing customer requested requirements.
• Experience in facilitating meetings and proficient in written communication skills.
• Demonstrated skill in data analysis and process modelling tools and techniques

Qualifications (preferred):

• Demonstrated proficiency with Oracle ERP Fusion Cloud
• Demonstrated understanding of finance processes in a state and local government environment preferably in accounting and cash management.
• Demonstrated ability to learn and support multiple business processes in a timely manner.
• Demonstrated experience with iterative development methodology.
• Demonstrated ability to consult with customers and/or business offices.

Licenses, Certifications, and Other Special Requirements:

• Certification in Oracle Cloud is preferred but not required.

Equivalency

• Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

Additional Information

Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 – 15 points
• Detroit Residency Credit: 15 points

LRD: 07/21/2025

Knowledge, Skills and Abilities

• Leads BPM projects (new, replacement, unknown inputs/outputs, discovery).
• Knows a range of BPM diagrams (object, sequence. etc.) and can select the appropriate diagrams for each process mapping engagement they are involved with.
• Ability to conduct detailed risk and impact analysis – pro/con of request, consider multiple alternatives, preferred method, (on processes with multiple integrations).
• Understanding and documenting integrated, complex as-is and to-be processes.
• Provides consultation on issues that require the implementation of some custom solution or product adoption.
• Consults with customers, peers and/or managers to develop requirements, solve problems and/or proactively establish directions.
• Influences teams and provides leadership to ensure the right decisions are made by stakeholders (alignment with OCFO and City priorities).
• Demonstrates mediation skills (participants with different/divergent positions).
• Research IT and business/industry practices and trends, vendor products and services to gain broader knowledge and applies that knowledge to stakeholder interactions, evaluations, and recommendations.

Physical Demands

• The work is characterized as sedentary.
• Typically, individuals sit comfortably to do their work, interspersed by brief periods of walking, standing, bending, carrying papers and books, and extended periods requiring the use of computer terminals to accomplish work objectives.

Work Environment

• Work is performed in a comfortable office environment which is appropriately lighted, and heated/cooled.
• The work environment contains no significant hazards.
• Some work may require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the work site.

Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.

The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position.

The City of Detroit is an Equal Opportunity Employer. No applicant for employment shall be discriminated against on the basis of race, color, national origin, sex, religion, age, disability, or other criteria prohibited by City, State, or Federal law.