Taxpayer Assistance Technician
Commonwealth of Pennsylvania
Posted: March 11, 2026 (2 days ago)
This job was posted recently. Fresh listings typically have less competition.
Commonwealth of Pennsylvania
Department of Labor & Industry
Location
Pennsylvania, 17120
Salary
$59,345 - $90,211
per year
Type
Closes
This job involves analyzing unemployment compensation programs, reviewing laws and system changes to ensure accurate reporting, and measuring program performance for Pennsylvania's workforce agency.
You'll act as an expert on specific databases, advocate for improvements, and present findings at events like workshops.
It's a great fit for organized professionals with strong communication skills and experience in policy analysis who want to advance in public service.

The Program Analyst 2 acts as CWIA’s subject matter expert for the UCMS and Ben Mod systems as it relates to unemployment compensation reporting and analysis.
This position has a thorough understanding of the Center’s needs and advocates for changes or necessary corrections to effectively support those needs.
You will be expected to keep current on all existing and proposed state or federal laws, regulations, policies and technical guidance related to the commonwealth’s unemployment compensation programs activities.
Work includes but is not limited to a thorough review of proposed changes to identify possible effects on federal reporting and the database system.
Additional responsibilities include:
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Telework: You may have the opportunity to work from home (telework) part-time up to two days per week after the successful completion of the probationary period.
In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
Additional details may be provided during the interview.
QUALIFICATIONS
Minimum Experience and Training Requirements:
Other Requirements:
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.
Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.
All diverse candidates are encouraged to apply.
Check your resume before applying to catch common mistakes