Program Analyst

Full Job Description

This position is located in the Office of Acceptance Facility Oversight, Directorate of Passport Services, Bureau of Consular Affairs (CA/PPT/S/AFO), Department of State.

The office provides oversight to the Passport Application Acceptance Program across the U.S.

and it manages and coordinates the national Acceptance Facility Oversight Program; and conducts inspections of Passport Acceptance Facilities domestically and abroad to assess compliance with established policy/guidelines.

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

GS-12: Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following: Experience using quantitative and qualitative methods in order to assess and improve the effectiveness of an organization's nationwide programs; Experience creating interactive dashboards and data visualizations Experience developing recommendations for problems resolution or enhanced production/productivity; and Experience communicating effectively with a variety of internal and external stakeholders both orally and in writing.

There is no substitute of education for specialized experience for the GS-12 position.

GS-13: Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following: Experience coordinating operational initiatives that require the involvement of multiple agencies/centers or regions and external Directorate offices; Experience in quantitative and qualitative methods in order to assess and improve the effectiveness of an organization's nationwide programs; Experience creating interactive dashboards and data visualizations Experience developing recommendations for problems resolution or enhanced production/productivity; and Experience communicating effectively with a variety of internal and external stakeholders both orally and in writing.

There is no substitute of education for specialized experience for the GS-13 position. Major Duties:

• Serves as a regional-level program analyst whose duties are dedicated to the design, implementation and continued monitoring of fraud prevention/detection procedures as outlined in the Passport Agents Reference Guide (PARG).
• Interprets existing passport policies and procedures where decisions have impact on acceptance facilities and throughout all of the domestic passport agencies and centers.
• Plans, organizes, and conducts Acceptance Facility Oversight (AFO) inspections of participating acceptance facilities in their area of responsibility on a regular basis.
• Participates/gives presentations at regional and national conferences, and meetings involving issues or concerns regarding the prevention and detection of passport fraud and proper internal controls.
• Solicits feedback from the acceptance facilities on level of support and training received to implement the passport acceptance process.