Program Analyst

Full Job Description

See below for important information regarding this job. To qualify for a Program Analyst, your resume and supporting documentation must support: A.

Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position.

To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector.

To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.

Creditable specialized experience includes: GS-11: Under close supervision, providing internal and external customers timely, accurate, and complete customer service and support.

With guidance, developing an advanced understanding of spreadsheet capabilities by extracting agency data and customer requirements and translating that information into actionable reports to address key issues.

Preparing and developing oral presentations, briefings, trainings with other agency teams and activities to resolve matters and convey information relative to proposed changes in assigned duties or projects.

GS-12: Leveraging an advanced understanding of spreadsheet (Excel) capabilities to translate agency data and customer requirements into actionable reports that address key global issues.

Conducting complex validity and reliability studies to analyze existing programs and developing alternative programs or activities to address identified problem.

Independently developing and leading targeted briefings, training, and strategy sessions to successfully resolve internal issues while ensuring clear communication with agency customers. B.

Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.

Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx.

If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation.

To qualify based on education in lieu of specialized experience, you must possess: GS-11: Ph.D.

or equivalent doctoral degree, or 3 full years of progressively higher level education leading to such a degree, or LL.M., if related.

GS-12: Education cannot be substituted in lieu of specialized experience for this grade level. C.

Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-11 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages.

The total percentages must equal at least 100 percent to qualify an applicant for that grade level.

Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

• Extracts data from the Customer Relationship Management tool (ServiceNow), Defense Automatic Addressing System (DAAS), and the Federal Logistics Information System (FLIS).
• Designs and implements reporting solutions using spreadsheets, transforming raw data into actionable insights through advanced formulas and the creation of dynamic charts and pivot tables.
• Prepares and delivers high-impact oral presentations and briefings to facilitate collaboration, convey critical information, and guide strategic sessions.
• Conducts root cause analyses, complex fact-finding, analytical, and problem-solving techniques to perform studies related to the agency mission.
• Participate in meetings and conferences with command and/or staff echelons from DLA, Military Services, DoD, Federal Government Agencies, and private industry, on matters relating to the various programs of interest to the division.