POLICE COMMUNICATIONS TECHNICIAN - CMHHIP

Full Job Description

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Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Requirements

• Receives and records emergency and routine police complaints
• Must calm callers to obtain information.
• Clarifies, confirms, and analyzes the situation to determine course of action.
• Adapts guidelines to fit individual situations.
• Must select the best course of action where several exist.
• Transmits information to police officers utilizing dispatch radios.
• Listens for certification of officer safety to determine if additional help is needed.
• Weighs importance of calls to prioritize them.
• Accesses CCIC/NCIC database for officer safety purposes.

• Provides telephone switchboard assistance to CMHIP and other campus agencies by collecting information from incoming, outgoing and internal calls to determine where to refer callers
• Explains the system to employees and patients
• Logs various telephone calls; acts as information regarding telephone numbers
• Reports and logs telephone trouble for repair service.
• Follow up for resolution
• Receives external and or internal calls made by this position related to this duty

• Monitors, answers, and responds accordingly to the Institutes 911 emergency telephone regarding fires, life-threatening medical emergencies, escapes, and dangerous patient situations.
• Must listen and calm callers to obtain necessary information
• Determine the level of response.
• Locate/notify the appropriate response team
• Assesses the situation to determine if more assistance is required until the end of the emergency.
• Must make critical decisions immediately as to priority of assistance
• Receives and responds to monthly drills to maintain proficiency
• Responds to emergency preparedness situations
• Makes critical decisions immediately regarding response to various situations and notification processes

• Locates personnel through paging systems
• Alphanumerically pages units and individual during disaster drills and emergencies
• Maintains and updates alpha page system
• Conducts weekly testing of alpha page system for quality assurance purposes
• Monitors and responds appropriate personnel to fire, duress, and burglar.
• Laboratory and oxygen alarm systems
• Verifies situation, notifies appropriate response team and records information
• Analyzes situation to determine level of response
• Monitors weather alerts and relays severe weather to Institution via email or page.
• Initiates fire alarm to Building 125
• Conducts monthly testing of duress and burglar alarms for quality assurance

• Provides general clerical office assistance as it pertains to the work unit.
• Creates and deletes employee computer locations system
• Assists in training of new employees
• Monitors and distributes restricted key sets to authorized personnel

• Responsible for performance of assigned tasks and duties within the scope of practice for this position that do not fall within the realm of duty statements listed above

Qualifications

Experience Only:

One (1) year of relevant experience in an occupation related to the work assigned to this position

Or

Completion of an authorized Communication Training Officer Program or equivalent will substitute for the required experience

• Familiarity with public safety communications

• Previous operation on a digital trunked radio system

• Familiarity with CCIC/NCIC query and entry

• Current or Previous OSN for CCIC/NCIC access

• Large facility telephone switchboard operation experience

A pre-employment full criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons.

Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position.

Should your background check reveal any charges or convictions, it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges.

Additionally, you will be required take and pass a drug screen.

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.

Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.

You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process.

You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal form here.

• You must be deliver the official appeal form to the State Personnel Board:

  • By email (dpa_state.personnelboard@state.co.us), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Additional Information

How to Apply

The Assessment Process

For additional recruiting questions, please contact tricia.jepsen@state.co.us

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.

We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services.

Therefore, we encourage responses from people of all backgrounds and abilities.

The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g.

uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~