Police 911 Coordinator

Full Job Description

An employee in this job classification is responsible for performing technical work of considerable difficulty coordinating emergency 911 and other telecommunications service provisions for the Emergency Communications Commission (ECC). Services and customer support are provided to multiple Public Safety Answering Points (PSAPs) and other customer organizations throughout St. Louis County. This position oversees maintenance (vendor-provided) support for network operations and PSAPs, coordinates database management, and reviews and implements PSAP approved requests for changes to system features, call-taking consoles, and other ECC-provided devices. The work involves frequent contact with multiple public safety agencies and outside communications service vendors. Employee responsibilities will include provision of customer support by analyzing situations quickly and adopting an effective course of action, and the coordination of maintenance/modification/restoration of services as needed. Requires independent judgment in communications system modification and correction of service degradation or disruption. All work is to be in coordination with the Senior 911 Coordinator. Work is reviewed for responsiveness to user needs, completion of work in a timely fashion, accuracy of maintained information, and results obtained.

Duty Hours: 8:00 AM - 4:30 PM, Monday through Friday, and is subject to recall for emergencies or for after-hours events.

Per the Department's Collective Bargaining Agreement, newly hired employees who do not possess corresponding experience will start at the base starting pay listed in this posting.

Requirements

Qualifications

Knowledge, Skills, and Abilities:

Training and Experience:

Graduation from high school supplemented by appropriate course work or advanced technical training in telecommunications equipment design/management and four (4) years of telecommunications system management and operations experience; or equivalent training and experience.

Special Requirements:

Additional Information

The St. Louis County Police Department offers tuition reimbursement and education incentives for professional staff employees who possess a degree of higher education from an accredited institution.

The education pay incentive only applies if the degree is not a position requirement. They shall receive the following addition to their base rate of pay:

Associate's degree: $1,200/year

Bachelor's degree: $2,400/year

Master's degree: $4,800/year

Doctorate degree: $7,200/year

CITIZENSHIP: Citizen of the United States or valid work permit, and apply for citizenship when eligible.
AGE LIMITS:Eighteen (18) years of age at the time of appointment.
EDUCATION: Educational requirements and skills will be determined by the position classification.
PRE-EMPLOYMENT DRUG GUIDELINES:Any illegal adult use or possession of a controlled substance, including marijuana, within one year prior to employment. The word “drug” refers to any type of controlled substance for which you do not have a prescription; to includemarijuana in all forms (edibles, gummies, or any other product containing THC).
TATTOO POLICY: Applicants and Department employeesshall not display tattoos that are visible on the face, neck, head or hands. Visible tattoos on other areas of the body may be displayed with Department approval.
ARREST: Must be free from conviction of a felony or a Class "A" misdemeanor.
MILITARY:Must not have a "Dishonorable" discharge or "Bad Conduct" discharge if having served in the military. All "Other Than Honorable" discharges will be reviewed on an individual basis.


COMPETITIVE SELECTION PROCESS
Under the regulations of the Police Department, all appointments to the St. Louis County Police Department are made on the basis of a continuously open, competitive hiring process conducted under the supervision of the Personnel Services Unit. Each applicant must successfully complete each stage of the selection process before becoming eligible to proceed to the next step.


AN EQUAL OPPORTUNITY EMPLOYER: The Board of Police Commissioners resolved that subject to all applicable State and Federal statutory or judicial exemptions, all qualified applicants for employment and/or advancement, whether commissioned or civilian, shall be given equal opportunity for consideration, selection, appointment and retention, regardless of race, color, religion, sex, national origin, age, disability, or political affiliation.