PERMIT TECHNICIAN AIDE
City of Houston
FreshPosted Feb 25
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Posted: February 26, 2026 (1 day ago)
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Permit Technician
City of Houston
Houston Public Works
Location
Houston, Texas, 77002
Salary
$1,758.42 - $1,812.80
per week
Type
Full-Time
More Maintenance & Trades jobs →Closes
March 12, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping people apply for sign permits in the City of Houston by reviewing applications, answering questions about rules and processes, and managing paperwork and customer communications.
It's a support role in a busy permitting office where you'll handle phone calls, emails, and in-person interactions while keeping records organized.
A good fit would be someone with strong customer service skills, attention to detail, and experience in administrative or permitting work who enjoys helping the public navigate government processes.
Key Requirements
- High school diploma or GED
- Two years of experience as a Permit Technician Aide or in customer service (Associate degree may substitute for experience)
- Strong customer service skills for assisting customers via phone, email, and in person
- Ability to review and process sign permit applications, documents, and plans
- Knowledge of permitting procedures, building codes, ordinances, and inspection processes
- Proficiency in recording, logging, scanning, and uploading permit-related files and data into systems
- Capability to monitor service consoles, recognize system issues, and submit service tickets
Full Job Description
Accepting Applications from: All Persons Interested
Service Line: Houston Permitting Center
Reporting Location: Houston, TX
Workdays & Hours: Monday – Friday, 8:00am – 5:00pm
*Subject to change
Service Line: Houston Permitting Center
Reporting Location: Houston, TX
Workdays & Hours: Monday – Friday, 8:00am – 5:00pm
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Under general supervision, performs a variety of paraprofessional support duties involved in the acceptance, review, and dissemination of a wide variety of sign permit applications and documents. Provides information to customers regarding sign permit requirements, the plan review process, codes, ordinances, and inspection procedures.
RESPONSIBILITIES/DUTIES
- Practicing GREAT customer service skills.
- Assisting ALL customers to the best of your ability.
- Answers a multi-line phone.
- Records, logs, compiles and maintains various permit related files, data, documents, plans
and reports. - Scans and uploads permit documentation into the system.
- Communicate with customers via email, phone and in person.
- Understands the functions of all sections of Sign Administration/Building Code Enforcement
and responds to customer questions on procedure, application requirements and status of
permit application. - Recognizes permit system issues and submits Service Now Tickets and/or facilitates
remedies. - Monitors the Q-Flow Service Console.
- Performs other duties as required.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds).
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds).
This is a Houston Public Works Emergency Management position at the Tier III Level.
Requirements
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Two years of experience as a Permit Technician Aide or in customer service are required.
Two years of experience as a Permit Technician Aide or in customer service are required.
An Associate degree may be substituted for the experience requirement.
LICENSE REQUIREMENTS
None
None
Qualifications
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
Additional Information
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2972.
If you need special services or accommodations, call 832-395-2972. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances were required.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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