Performance Data Specialist

Full Job Description

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

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CDHSCareers

Please Note: This position has hybrid work arrangements, employees are expected to report to the office at least 2 days a week.

These arrangements are subject to change.

The Executive Director’s Office is responsible for the strategic direction and effective internal operations of the Colorado Department of Human Services (CDHS), working with the Governor’s Office, legislature, other government agencies, CDHS staff, counties, and a wide variety of stakeholders.

The CDHS vision is to empower Coloradans to thrive through bold and innovative health and human services.

The Organizational Performance Management (OPM) team advises and assists agency leaders by using data analysis and strategic planning to drive strategy to improve human services outcomes in Colorado.

The Department’s performance management strategy centers on reviewing data-driven reports during meetings where Department leadership and program staff hold each other accountable by discussing findings until problems are resolved and results are improved.

This performance management strategy is not simply another layer of reporting but is the way CDHS manages its work to achieve results.

The performance management strategy improves programs across all offices in the Department, including: Adult, Aging, and Disability Services; Civil and Forensic Mental Health, Children, Youth and Families; and Economic Security.

It also improves internal-facing programs within Financial Services and Administrative Solutions.

Through OPM’s efforts, CDHS division and office leadership are advised on performance data and are assisted in the development of alternative strategies for best results, with the intent of supporting continuous quality improvement.

OPM also supports and implements other strategic planning and performance improvement efforts across the Department.

Requirements

About this Position:

As part of the OPM team, the Performance Data Specialist aids in the delivery of the performance management activities, including preparation for performance management strategy meetings; collaborating with Strategic Operations and Solutions (SOS) team members and office leadership; development of Results Driven Management System (RDMS) performance metrics, maps, and dashboards.

The Performance Data Specialist also aids in research efforts for the identification of opportunities for performance improvement, and serves as a support for performance improvement efforts across the Department.

Summary of Performance Improvement Leadership, Analytics, and Enhancement Duties:

Responsibilities include, but are not limited to:

Manages Accountability to Action Plans Following Performance Management Meetings: Manages accountability to action items identified by SET and EMT in Performance Management strategy meetings.Metric Development: Manages and facilitates the State Fiscal Year (SFY) measurement development process in alignment with the Department’s Strategic Plan.

Consults with program staff to establish program-specific output and outcome measures (performance management).

Summary of Process Improvement Duties:

• Develop and implement process improvement strategies for department-wide initiatives. Collaborate closely with the broader SOS team to determine the most effective way to communicate changes, applying change management best practices to ensure successful adoption.

• Apply continuous improvement best practices across the Department. Develop and use standard metrics to analyze project trends, helping clients reduce waste, enhance customer satisfaction, adapt early to change, and minimize resistance.

• Support cross-functional project teams in designing and executing process improvement strategies. This includes conducting activities such as swim lane mapping, Responsibility Assignment Matrix development, root cause analysis, and process analysis.

• Review departmental goals and contribute to department-wide strategic planning by aligning CDHS performance measures with the broader departmental vision. Recommend updates to work unit standard practices to enhance program efficiency.

• Leverage tools, resources and approaches, such as SOS best practices, training materials, and templates, to support this work.

• Proactively provide internal customers with performance management and process improvement tools, templates, and guidance.

• Facilitate meetings effectively by engaging participants, keeping them on track to meet performance objectives.

Summary of Additional Duties as Assigned to Support Department Objectives:

• Meeting logistics: This position is responsible for preparing for the Department’s Performance Management meetings to ensure they run smoothly.

• Serve as backup: Being available to cover for other analysts in the event of vacations, sick leave, and FMLA; and preparing documents, participating in meetings, etc.
  
  

Qualifications

Important Note: Please review your application to ensure completion.

For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process.

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.

Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements..

Volunteer work or a related type of experience may be used to meet the qualifications, but it must be clearly documented.

It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement.

This experience must be clearly documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.

Cover letters and resumes WILL NOT be accepted or reviewed in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

Comparative Analysis Process – Structured Application Review:

After minimum qualification screening, which could include a skills test, the comparative analysis process will involve a review and rating of all the information you submit.

Document your work experience/job duties to the extent that you possess the skills, education, experience, minimum qualifications, and preferred qualifications:

Answer all supplemental questions (if listed), as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each response to supplemental questions.

Supplemental Questions:

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Minimum Qualifications:

Experience Only:

Six (6) years of relevant experience in Public Administration, Public Policy, Data Analytics, Business Administration, Statistics to include performance management, program evaluation and/or operational analytics.

Experience with developing and using performance metrics to drive organizational outcomes.

OR

Education and Experience:

A combination of related education and/or relevant experience in Public Administration, Public Policy, Data Analytics, Business Administration, Statistics to include performance management, program evaluation and/or operational analytics.

Experience with developing and using performance metrics to drive organizational outcomes, or a closely related field totaling six (6) years.

• 3+ years of experience in performance management, program evaluation, or operational analytics.

• Experience with developing and using performance metrics to drive organizational outcomes.

• Proficiency in data visualization for various audiences (e.g. executive leadership, public, etc.).

• Experience facilitating meetings, workshops, or strategy sessions.

• Ability to be self-motivated and self-directed, while possessing the ability to work in a team environment.

• COWINS Partnership Agreement: Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.

• TRANSFERS ONLY : Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.

• Standard Background ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license).

• Travel - Occasional in-state and out-of-state travel is required.

Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment.

Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

APPEAL RIGHTS:




If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative.

This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Additional Information

How to Apply

The Assessment Process

For additional recruiting questions, please contact victoria.crocket@state.co.us

About Us:

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values:

We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.

We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services.

Therefore, we encourage responses from people of all backgrounds and abilities.

The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Toll-Free Applicant Technical Support

Toll-Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g., uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application, 1) ensure your documents are PDF or Microsoft Word files, and 2) close the document before you attempt to upload (attach) it.