Patient Representative Assistant (OA)

Full Job Description

About the Position: This position is located in the Quality Management division of the Directorate of Executive at the clinic in Brian D. Allgood Army Community Hospital on Camp Humphreys, South Korea.

Recruitment, relocation, and retention incentives are NOT authorized for this recruitment.

Living Quarters Allowance (LQA) and Permanent Change in Station relocation reimbursement (PCS) are NOT authorized for this recruitment.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

30 Percent or More Disabled Veterans Current Civilian Employees of the Defense Health Agency (DHA) Current Permanent Department of Defense (DoD) Civilian Employee Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Family Member Preference (FMP) for Overseas Employment Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouse Preference (MSP) for Overseas Employment Non-Department of Defense (DoD) Transfer Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the specialized experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes assisting patients with administrative problems, explaining organizational rules to patients, and gathering patient feedback.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Health Administration or Public Administration.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18.

Add the two percentages.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Major Duties:

• Develop procedures related to customer relations and services.
• Coordinate with hospital staff and the community to resolve issues pertaining to patients' rights, customer service, and advocacy.
• Prepare documents such as correspondence, reports, messages, directives, technical papers, manuals, charts, statistical tables.
• Evaluate and refine current policies and procedures for improvement.
• Conduct hospitality and customer relations classes for hospital staff personnel.