Part-Time Customer Experience Associate - Youth Learning

Full Job Description

The Jacksonville Public Library Department is seeking a part-time Customer Experience Associate to support Youth Learning initiatives at the Main Library.

Responsibilities include creating and maintaining StoryWalk installations and providing regular upkeep for Traveling Tales materials. This role is well suited for someone who excels at managing their own time and working independently. The position is 20 hours per week, primarily scheduled during standard business hours. The exact work schedule will be determined in collaboration with the department supervisor.

Requirements

• Selects featured Storywalk books under the supervision of the department manager.
• Assembles Storywalks and communicates updates to the Library’s marketing department.
• Maintains all aspects of Traveling Tale replacement, including but not limited to the following: inspecting returned kits, ordering and processing replacement materials, using a Cricut to create flannel stories.
• Using the Library’s Integrated Library System (ILS) to checkout, place holds, and discharge materials for internal use.
• Operates standard office and library equipment such as personal computers or mobile devices using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiches equipment, and calculators.
• Performs related work as required.

Qualifications

• Knowledge of library procedures, techniques, and policies.
• Knowledge of elementary and secondary school educational trends.
• Knowledge of child development and literacy skills.
• Knowledge of the Library's organization, operation, policies, and procedures.
• Knowledge of library resource materials and reference sources.
• Ability to perform all borrowing, information services, reader's advisory, reference duties performed in face-to-face, virtual and outreach settings.
• Ability to design, deliver, promote, and facilitate programs, activities, and events in libraries, virtually and at outreach engagements.
• Ability to engage with customers to deliver youth services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements.
• Ability to use computer databases including computerized catalog and circulation systems.
• Ability to interview and gather data.
• Ability to schedule, assign, monitor, and review the work of others.
• Ability to develop, organize and conduct training sessions and workshops.
• Ability to serve as person on duty as assigned.
• Ability to gather information from customers and effectively respond to their complaints and inquiries.
• Ability to interpret rules, regulations, and policies.
• Ability to understand and apply library techniques, methods, and procedures including classification systems.
• Ability to provide customer service in a library setting.
• Ability to communicate effectively verbally and in writing.
• Ability to review library materials and recommend purchases.
• Ability to establish and maintain effective working relationships.
• Ability to compile and interpret statistical data.
• Ability to accept feedback and modify service delivery to better meet departmental and system goals.
• Ability to prioritize to achieve results within established deadlines.
• Ability to work with diverse populations and to provide services in a non-judgmental and non-discriminatory manner.
• Ability to operate standard office and library equipment such as personal computers using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators.

Additional Information

• A Bachelors’ Degree from an accredited institution with a preferred concentration in librarianship, education, child development or other related field is required.
• Basic computer skills required.
• Experience in education, retail, or library support work is preferred.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. A copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.

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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us