Park Manager II - Washington Family Center

Full Job Description

Position is responsible for management of programs, services, facilities, and personnel at designated park location.

Work related activities may incorporate all facets of recreational programming and service delivery in various physical environments and weather conditions.Park Managers are required to exercise considerable independent judgment.

This position operates in an isolated condition without direct on-site supervision. The Park Manager is responsible for the daily operations of all activities at the designated park location.

Requires direct regular interaction with the community, public officials and various city, state, and local officials, in an independent atmosphere.

The Park Manager may be instructed to communicate directly with the media and represent the department through the media or at public meetings/events.

Requires monitoring of all on site activities for compliance with agency policy as well as local and state laws. Position reports to Regional or Sr Manager.

Agency Summary

With over a century of history advancing the value of parks, Indy Parks is committed to protecting and enhancing the community's assets for the future.

We will be a leader in making Indianapolis a vibrant, happy, and healthy place to live.

By providing premier greenspaces and recreation opportunities, we welcome all residents, regardless of race, gender, socio-economic status, ability, or identity, to connect to nature, to the community, and to themselves.

The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

Requirements

Key responsibilities

• Designs and implements recreational programs in the core service areas of aquatics, sports and fitness, the arts, youth and family programs, seniors, therapeutic, and day camp 
• Develops and manages all fiscal resources, contracts, and partnerships for the park 
• Oversees and coordinates a volunteer community park advisory council 
• Manages the recruitment, training, and professional development of personnel at park location
• Assesses the recreational needs of the community, plans, designs, implements and evaluates programs and services at location 
• Facilitates a volunteer advisory council representative of the neighborhood and user groups to the park facility
• Develops budgetary needs of the park recreation services to be provided and makes recommendations to regional manager and department leadership 
• Responsible for recruiting, hiring, training, evaluating on-site volunteers, partners, and contractors 
• Projects, monitors, and adjusts spending and revenue to best meet the goals and performance measurements of the department 
• Oversees the ordering and purchasing of supplies, materials, and equipment for the park location
• Monitors, evaluates, and recommends improvements, repairs, or changes to the resources of the park location to best meet the needs of the community 
• Adheres to resource management criteria of the department in the management of park facilities
• Coordinates the training and monitoring of adherence to department policy and procedure at park location
• Manages the customer service relations at the park location including all forms of communication with the public, marketing of programs and service
• Responsible for proper collection and depositing of revenues 
• Responsible for on-site contract compliance monitoring 
• Processes customer inquiries and complaints, training and monitoring on site staff related to customer service skills

• Uses software and variety of technology platforms to organize, document, track, and monitor work including, but not limited to, ActiveNet, InforPS, Microsoft Office Suite, Peoplesoft, NeoGov, and WebEx. 

• Responsible for completing inspections and reports, and coordinating with supervisors, maintenance teams, risk manager, and DPW to ensure the safety of the park for patrons and staff
• Responsible for management, planning, and implementation of aquatics programming and service delivery
• Maintains aquatic facility providing the highest attention to safety for participants and employees 
• Works with Communications team to develop and implement a marketing/promotion plan for promoting programs and events to surrounding community and appropriate user groups
• Utilizes social media platforms to highlight programs and services 

• Must maintain confidentiality at all times
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Qualifications

Minimum Job Requirements and Qualifications

Bachelor’s Degree and four (4) years of managerial experience (or equivalent combination of education and experience) in Recreation or related field required.

Ability to learn computer applications for purchasing, budgeting, program registration, facility reservations. Ability to work productively under general supervision.

General ability to utilize a personal computer for word processing, e-mail, scheduling, data base spreadsheets.

Must interact regularly with other divisions, departments, and agencies to maintain adequate resources and services on site. Must be self-motivated.

Must be exceptional written and oral communication skills. Must be customer service oriented.

Licenses/Certifications required: Ability to obtain: CPR and First Aid Teaching Certificate, Ellis, and Associates Lifeguard License, either a CPO or AFT certification for pool operation, Indiana Public Passengers Chauffeurs License, NYSCA Clinician Certification, Prefer CPRP (Certified Parks and Recreation Professional).

Candidate must be comfortable working within a diverse organization and have a fluency in and commitment to matters of equity and inclusion.

Additional Information

Working Conditions

Park Managers are assigned to the park location as a primary work location. Work hours may include holidays, weekends, and evenings.

Park Managers will be expected to travel to various locations for work related activities.

Park Managers may be in working environments that are very isolated (i.e., they are the only staff on site at a particular time).

Park Managers are on-call on a 24 hours, 7 days a week, with the exception of approved vacations.

Physical Conditions

1. Sitting at a desk the majority of[CL1] the day
2. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
3. Tasks may involve extended periods of time at keyboard or workstation
4. Tasks require the ability to perceive and hear sounds and see visual cues or signals
5. Tasks require the ability to communicate orally

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.