Oracle Applications Trainer

Full Job Description

King County's Business Resource Center (BRC) Training Team has an opening for a creative training professional to develop and deliver engaging technical training content in a variety of mediums.

This is a full-time career service position.We are looking for a tech-savvy trainer who enjoys flexing their creative muscles to make technical educational content engaging and helpful for our customers.

Our ideal candidate will enjoy collaborating with team members and have great customer service skills.

They will also have a passion for helping employees learn how to be more efficient by optimizing their use of our business systems and are always seeking to educate and help customers adapt to ongoing application changes.

Our ideal candidate will be a motivated self-starter who isn’t afraid to ask for help or recommend training process improvements.ABOUT THE BUSINESS RESOURCE CENTER OVERVIEW

The BRC oversees King County’s business systems, which include applications, infrastructure, software, and vendor relationships. The team also supports business processes, system governance, and work prioritization to effectively serve county agencies.

BRC Director’s Office:This team provides guidance to the BRC and advises county leaders on strategies to enhance the county’s ERP business systems.

They also manage the day-to-day operations of the BRC in support of continuous improvement and a cohesive team approach to govern, manage and support the county’s ERP systems.

BI Insights Team:This team specializes in developing and managing business intelligence analytics across our suite of Oracle ERP applications and SAP Concur.

This team also collaborates and works closely with our business partners and county departments to deliver meaningful analytics in support of county business operations.

The team is committed to expanding the use of analytics tools and enhancing ERP data governance across the county.

Financials and Procurement Team:This team specializes in Oracle EBS Financials and Procurement, Oracle Procurement Cloud and Supplier Cloud, and SAP Concur travel systems.

The team collaborates with our business partners and county departments to deliver finance, procurement, travel expense and treasury services across all county business operations.

HR and Payroll System Team: This team specializes in PeopleSoft HR, payroll, and retirement systems, collaborating with our business partners and county departments to deliver HR, benefits, and payroll services across all county business operations.

Shared Services Team: This team specializes in training, change management, and help desk support, along with system security, administration, and licensing.

There is also a highly skilled and technical team of DBAs who manage day to day running and performance of the systems in Oracle Cloud Infrastructure as well as coordination of system updates and patches.

What people have said about working in the Business Resource Center.

"The Business Resource Center provides an environment with highly diverse work groups and business partners, offering opportunities for professional growth and challenges, learning new skills and the latest technology and applications."

"Employee ideas and contributions are highly valued and supported by supervisors and managers, and employees are able to offer solutions to issues that can be brought before business partners and stakeholders."

"Employees have the freedom to manage their own workload, which is both challenging and rewarding. Work involves not only resolving issues and finding the root cause of problems, but also interacting directly with business partners and experiencing the positive feedback of their appreciation."

"The job is constantly evolving, providing new professional challenges and opportunities for growth, and this comes with a supportive environment with others around you who are rooting for your success as much as their own."

Requirements

Key Expectations – In order to be considered minimally qualified for this opportunity, you must demonstrate skill and ability to:

• Is a creative thinker and problem solver who shows strong self-initiative to overcome issues and can work both independently and collaboratively with team members.
• Plan, design, develop, and deliver technical training content using the following skills:
• Video production/editing (e.g., screen capture, software demo/tutorial)
• Instructional design for asynchronous e-learning course development
• Technical writing (e.g., user guides, tutorial scripts, communications, etc.)
• Live facilitation for virtual instructor led training and workshops
• Utilize a variety of technical tools (e.g., Articulate360 - Storyline/Rise [e-learning], Camtasia [video editing], Office 365, etc.) to produce and deliver training content that supports our customers in applying what they’ve learned into their daily business operations.
• Use the Web Content Accessibility Guidelines (WCAG) to ensure training content meets Americans with Disabilities Act (ADA) digital accessibility requirements.
• Have proven time management skills – be able to plan and manage project tasks, keep track of project schedules, and meet deadlines.
• Coordinate with project teams and subject matter experts to evaluate systems changes that impact our customers.
• Advise on and support training activities for system upgrades and projects that implement changes to business processes and system functionality.
• Develop collaborative relationships with BRC systems analysts, business partners, and system stakeholders, and customers.
• Demonstrated ability to work productively with team members, leadership, customers, and stakeholders at all levels of the organization.
• Develop and deliver presentations, communications, and specialized training through forums, virtual instructor-led trainings, workshops, and other mediums of information sharing.
• Learn and adopt new tools and approaches over time as part of the continuous improvement of training offerings.
• Considers behavior awareness and interpersonal communication style to meet the needs of a wide range of situations.
• Perform other duties as assigned

Qualifications

WE ARE LOOKING FOR CANDIDATES WHO HAVE:

• Experience in e-learning development and instructional design models (i.e., ADDIE, Kirkpatrick, Gagne, SAM, Bloom’s Taxonomy).
• Basic understanding of visual design and tools (e.g., Adobe Creative Cloud, Canva, etc.)
• Advanced knowledge and skill with Microsoft Office products, including, but not limited to: SharePoint, Teams, Word, and PowerPoint
• Experience using measurement tools and techniques to assess training effectiveness.
• Familiarity with organizational change management.
• Experience communicating technical concepts to a non-technical audience.

WORK SCHEDULE: This position is Exempt from the provisions of the Fair Labor Standards Act and therefore is not overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday.

UNION REPRESENTATION: This position is non-represented.

WORK LOCATION: The BRC team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook Building 401 5th Avenue Seattle, Washington, 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Are you ready to APPLY?

The recruitment for this position is open to King County Employees ONLY. A completed King County Application is required. We highly recommend that you also provide a resume and cover letter.

If you have any questions, please contact Brittney Marzest, Senior Talent Advisor by e-mail at bmarzest@kingcounty.gov

This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months, including additional Term Limited Temporary (TLT) and Career Service (CS) positions.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.