Operations Support Specialist

Full Job Description

Reporting to the Small Business Development Center (SBDC) Region Director, the Operations Support Specialist provides oversight for the program’s budget/financial functions; processes personnel actions and manages related files; serves as the first point of contact and as a resource for visitors and callers; and provides guidance to staff on office/Winthrop policies and procedures.

Budget/Financial

• Documents all financial transactions (e.g. travel, expenses and payroll) and produces regular and ad hoc reports.
• Monitors account balances.
• Advises the Region Director and program personnel on policies and procedures related to the expenditure of program funds.
• Assists with the budgeting process.

First Point of Contact

• Responds to incoming calls, inquiries received through Neoserra CRM and walk-in requests, directing potential clients to appropriate consultants.
• Responds to general questions from the public and coordinates additional assistance from program consultants.
• Provides advice and guidance to administrative personnel and managers in area offices.

Training/Supervision

• Supervises interns and temporary administrative personnel, as needed.
• Trains and provides guidance to administrative personnel and local offices.
• Trains clients on Neoserra CRM.
• Administers training surveys.

Personnel

• Maintains all personnel records in a secure manner.
• Initiates and processes paperwork for personnel actions, including those related to salary and benefits.

Requirements

• Bachelor’s degree.
• Three years of relevant experience in administrative services or financial operations.
• Equivalent combinations of education and experience may be considered.
• Working knowledge of budgeting and financial records management (payroll, expenses, travel, etc).
• Effective oral and written communication skills.
• Strong interpersonal skills and the ability to establish and maintain effective working relationships with all constituencies.
• Exceptional analytical and problem-solving skills.
• Proficiency with computers, including Microsoft Office and database software, and sufficient technical ability to learn new programs as needed.
• Ability to work with confidential information.

Qualifications

• Bachelor’s degree in business management, public administration or related field.
• Five years of relevant experience in administrative services or financial operations.
• Experience working with or supporting small business.

Additional Information

To apply go to https://winthrop.peopleadmin.com/postings/21201.

Telecommuting: Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.