Operations Manager, NF-04/RFT

Full Job Description

It is the applicant's responsibility to read all sections and associated links in this announcement.

Manages daily field office operations and electronic gaming machine routes, ensuring profitability, compliance, and customer satisfaction.

Oversees staff, finances, maintenance, and training; applies technical and supervisory expertise while supporting internal controls, EEO principles, and mission objectives.

RESUMES MUST BE TWO PAGES (OR LESS). QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME.

GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT.

Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.

QUALIFICATION REQUIREMENTS: Specialized slot or amusement machine technical experience or specialized technical experience gained from working in a position that required extensive knowledge of electronics to include basic machine components and solid-state electronic components.

A minimum of one year of supervisory experience directly related to the duties described above.

Highly qualifying criteria include ARMP technician certification, or comparable field service certification, and Network+ certification.

Experience using Micro Outlook software applications is required (e.g., PowerPoint, Word, Excel, and Outlook).

All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education.

Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.

All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit. Major Duties:

DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES: Manages the day-to-day operations and administration of a field office and performs route work on Electronic Gaming Machines (primarily slot machines).

Applies a practical knowledge and understanding of slot management systems, electronic theories, internet technology, and network applications and principles.

Develops and/or communicates guidance and directives necessary to manage a fluid, profit-generating gaming business with a fluctuating customer base.

Represents the organization at conferences and Briefs community commanders and Army Air Force Exchange System (AAFES) business managers on operational matters concerning their area of operation.

Identifies problems and recommends and/or initiates corrective action. Evaluates the success of projects in terms of profitability, customer satisfaction, and mission.

Reviews financial reports, estimates project requirements and costs, develops field office operating plans, and procures supplies and equipment. May perform the full range of supervisory duties.

Monitors and evaluates the troubleshooting and repair abilities of subordinate technicians.

Provides technical training when necessary and performs repairs and maintenance on Electronic Gaming Machines and other equipment. Ensures compliance with regulations and standard operating procedures.

Performs cash collections and trains subordinates and game room personnel on cash collection procedures. Applies EEO principles to all aspects of personnel management.

Participates in and supports EEO/AA activities and encourages subordinates to do the same. Supports and ensures the integrity of any applicable internal control systems.

Performs other duties as assigned.

WORKING CONDITIONS: Must be physically able to lift and carry items weighing up to 35 pounds and assist in the movement of machines and equipment through the use of dollies or hand trucks.

The position requires driving sometimes in adverse conditions, on and off military installations, carrying bulk loads consisting of recreation Electronic Gaming Machines and related gaming equipment.