Operations Assistant (Security), NF-02/RPL

Full Job Description

It is the applicant's responsibility to read all sections and associated links in this announcement. Edelweiss Lodge and Resort, nestled in the heart of the Bavarian Alps, proudly serves U.S.

service members, veterans, and their families.

Offering world-class hospitality, recreation, and relaxation, the resort provides a memorable getaway filled with comfort, adventure, and appreciation for those who serve our nation.

RESUMES MUST BE TWO PAGES (OR LESS). QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME.

GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT.

Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.

QUALIFICATION REQUIREMENTS: Applicant must have one year of post-high school experience in the hospitality industry or one year of post-high school education. Related experience as described above.

Previous security experience preferred. Must possess excellent customer service skills. Be able to read, understand, and follow safety and security plans, policies, and procedures.

Must be able to speak English clearly to give directions and explain policy.

Must be able to operate and use various safety and other electronic and automated equipment (fire alarm, CCTV, radios, computers, etc).

The ability to work a rotating schedule that may include evenings, nights, weekends and holidays. Experience or knowledge with Microsoft Office software.

All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education.

Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.

All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit. Major Duties:

DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES: Serves as an Operations Assistant with the primary responsibility for maintaining order and harmony of patrons, and securing the facilities and grounds at an Armed Forces Recreation Center (AFRC) located on a military installation.

Monitors operations to ensure smooth running of AFRC Edelweiss Lodge and Resort throughout the day and adherence to established schedules of activities and priorities.

Respond to medical emergencies and to perform needed first aid, including CPR and the use of an AED.

Know how to respond to and correct problems (if required) with the fire alarm system and when to contact maintenance personnel for immediate service.

Be able to program, interrogate door locks, and make keys for employees, contractors and guests on an RFID lock system. Know how to operate a keywatcher system.

Correct issues/problems with in-room guest safes. Respond to disturbances and be able to determine if local law enforcement must be contacted.

Must know, understand and enforce evacuation, force protection, safety and security plans, policies and procedures. Alert and direct first responders during emergencies.

Be able to take a statement from a guest or employee and write incident/information reports, attach required material and forward to responsible resort departments as required.

Perform security at designated area and patrol resort grounds. Make routine checks of gates, doors, buildings and equipment ensuring safety and security.

Maintain resort keys and issue to employees and contractors as required. Escort personnel within the resort as needed. Maintain log of authorized visitors. Perform vehicle inspections when required.

Perform customer service work that contributes toward the well-being of our guests and employees which includes check ID cards of persons entering the resort and providing directions.

Use tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to the resorts policies. Ensure compliance with fire, safety, and security standards.

Be familiar with calendar of events in order to inform guests/patrons of scheduled events.Maintain assigned area in a clean and orderly manner.

Report all maintenance issues immediately to a supervisor or maintenance department for repair. Performs other duties as assigned.