Operational Support Technician GS 5/6

Full Job Description

The heart and soul of the FBI is in the investigative work employees perform to prevent, disrupt, and mitigate threats.

The Operational Support Technician (OST) is the key support to Agents and Intelligence Analysts.

OSTs have an integral role in operations and make an immediate impact by performing a wide range of support functions.

GS-5: Applicant must possess at least one (1) year of SE equivalent to the GS-4 grade level. SE is defined as follows: Performed clerical support functions for an office.

Operated telecommunications equipment such as phone, radio, computer, fax, etc., to provide assistance. Utilized computers to type documents and/or forms.

GS-6: Applicant must possess at least one (1) year of SE equivalent to the GS-5 grade level.

SE is defined as follows: Created and maintained records and files in accordance with policies and procedures. Utilized computers to type documents and/or forms.

Communicated with internal staff and/or outside entities to obtain and/or provide information. Major Duties:

Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions.

Operates switchboard to provide assistance; takes messages or directs calls to the proper person.

Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action.

If complaint is within another agency's purview, refers caller to that agency or accepts the information and promptly apprises the agency.

Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period.

Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems.

Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.

Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems.

Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction.

Responds appropriately to triggered alarms and any security violations.

May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting, and destruction of COMSEC material.

Provides training and guidance to others on various facets of work performed.