Office Specialist II - Return Utah (Part-time)

Full Job Description

The Utah Department of Transportation (UDOT) is seeking a dependable, detail-oriented Office Specialist II to provide front desk and administrative support for Region Three in Orem, Utah.

This role is ideal for someone who enjoys helping others, staying organized, and keeping daily office operations running smoothly - whether you’re returning from a career break or looking to re-enter the workforce with support.

This position is based at the front desk of UDOT’s Region Three office and provides essential administrative and customer service support to staff, leadership, and the public.

The position reports to the Region Three Senior Communications Manager, with a secondary reporting line to the Region Three Director.

This is a part-time, shared front desk position (20–25 hours per week), scheduled Monday–Friday during normal business hours (8:00 a.m.–5:00 p.m., excluding holidays). The final schedule will be determined and may alternate days with another Office Specialist.

Return Utah – Career Reentry ProgramThe Return Utah program helps Utahns re-enter the workforce after a career break.

In addition to a state position and on-the-job training, participants receive 16 weeks of transitional support—including office technology refreshers, coaching, mentorship, networking, and career development—to help you get back into the workforce with confidence.

To be eligible for Return Utah, candidates must:

1. Have prior professional/life experience and/or qualifying skills suitable for the job’s functional area of interest and,

2. A career break of one year or more at the time of application or,

3. Confirm military affiliation (as a service member, veteran, spouse or partner) or,

4. Be underemployed at the time of application.

This a long-term position meaning employment will extend past the completion of the Return Utah program, provided for 16 weeks. Career Service requirements including the state of Utah’s standard probationary period apply.

• Provide front desk coverage and administrative support; screen and route access to regional leadership.
• Greet visitors and respond to incoming calls and emails, ensuring a positive customer experience.
• Schedule and coordinate meetings, appointments, facilities, meals, and equipment; follow up as needed.
• Receive, research, and respond to inquiries or complaints; explain policies and procedures and help facilitate resolution.
• Maintain files and records; create or update recordkeeping systems as needed.
• Draft and edit written responses to public inquiries and other correspondence.
• Assist with public outreach efforts, including flyers and coordination activities.
• Edit written materials for accuracy, format, and clarity.
• Assist with developing and framing social media messages.
• Coordinate with and serve as a liaison to internal teams, partner agencies, consultants, and other organizations.

Minimum Qualifications
Qualified candidates will have:

• Experience providing office or clerical support in a professional environment.
• Proficiency with Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Slides) or similar tools.

Core Competencies / Key Skills

• Strong written and verbal communication skills.
• Demonstrated commitment to excellent customer service.
• Ability to work professionally with others, using tact and sensitivity.
• Proactive, detail-oriented, able to manage multiple priorities.
• Sound judgment, initiative, and resourcefulness.

Preferred Qualifications
Preference may be given to applicants with:

• Customer service experience.
• Experience editing documents as part of their role.
• Experience or familiarity with the transportation industry.
• Experience in public relations or communications.

Additional Information

Here is some additional information of which you should be aware:

• This is a part-time, shared front desk position (20–25 hours per week), scheduled Monday–Friday during normal business hours (8:00 a.m.–5:00 p.m., excluding holidays). The final schedule will be determined and may alternate days with another Office Specialist.
• Risks found in the typical office setting, which is adequately lighted, heated, and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
• Division of Human Resource Management rules and Utah Department of Transportation policies regarding promotions and transfers apply to current state employees.
• Employee may be reassigned to a different location as deemed necessary by the Region Director/Group Leader.