Office Collections Officer

Full Job Description

Who we are:

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play.

Offering excellent benefits, hybrid work schedules, training plans, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential.

Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers.

We are looking for teammates who are:

• Patient
• Customer centric
• Proficient with organizing and prioritizing
• Excited to thrive in a fast-paced environment
• Able to work independently and as part of a team

What you will do:

As an Office Collections Officer, you will work in a call center environment (inbound and outbound) collecting debts and enforcing tax laws for the SCDOR.

Primary job duties include:

• Performing general collections duties to include the setup, review, and maintenance of payment plans
• Using SCDOR systems to locate and update information
• Generating and answering telephone calls and correspondence for the tax areas of Individual Income and Governmental Enterprise Accounts Receivable (GEAR)
• Conducting research of Office Collections accounts to balance accounts, determine liabilities, and issue appropriate correspondence

Requirements

Either:

1. A bachelor’s degree in a related field OR
2. An associate's degree in a business-related field and relevant work experience OR
3. Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)

Academic degrees must be from an accredited institution of higher learning

Examples of common business or related degrees include accounting, advertising, criminal justice, economics, entrepreneurship, finance, health care management, hospitality management, human resources, information technology management, marketing, organizational leadership, public relations, taxation, etc.

Qualifications

• A bachelor's degree in a related field
• Inbound call center, customer service, collections, or tax experience
• Ability to use customer service skills in line with SCDOR standards in assisting taxpayers and fellow employees in all forms of communication providing professional courteous service
• Ability to control emotions and maintain professionalism

Additional Information

• We have multiple openings for this position.
• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including lactation.
• Training: Office Collections Officers will participate in an onboarding program to ensure they have the knowledge and skills to successfully perform their job.

• Hours: Work hours are 8:30 a.m. – 5:00 p.m., Monday – Friday (37.5 hours per week)
• Telework schedule: This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR.
• Career development: This position is part of an SCDOR Training Plan, which provides learning opportunities that support career growth.

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.