Office Assistant (Audiology)

Full Job Description

Pay Schedule I, Grade 19, Regular Schedule: 35 hours per week

A vacancy exists in the Bureau of Health and Human Services, Department of Clinical Services, Maternal Child Health- Audiology Program.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application.

Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not

being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You MUST attach your transcript(s)/degree(s) and license(s)/certification(s) to your application. Unofficial copies are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Requirements

Under general supervision, performs comprehensive office administration and clerical duties in support of an office.

Essential Job Duties

• Will be responsible for in-person office assistant duties at both the Eastern Family Resource Center and Liberty Family Resource Center Audiology Program locations.
• Processes incoming communications either by telephone, email, or walk-in, for scheduling patient appointments to be conducted at either location.
• Registers new patients in electronic system and verifies returning patient information for accuracy.
• Prepares patient charts with necessary paperwork and have chart available at the corresponding Audiology Clinic location.
• Sends out upcoming appointment information to patients, including appointment paperwork.
• Collects insurance card information and verifies insurance eligibility, when applicable.
• Processes patient charts following completion of appointment, including emailing, faxing, mailing reports, and documenting completed tasks in patient files.
• Collect payments from patients, when applicable.
• Sets up and maintains office databases and files.
• Creates and updates office spreadsheets.
• Determines release of information according to established procedures and confidentiality.
• Initiates the process of purging and updating files.
• Opens, date stamps, and distributes incoming mail to appropriate staff.
• Ensures office responses are completed in a timely manner.
• Greets and directs clients and visitors.
• Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.
• Maintains calendars, schedules appointments and meetings, and reserves meeting room facilities or space.
• Types, photocopies, and distributes meeting agendas and/or minutes.
• Operates office machinery, such as photocopiers, calculators, telephones, scanners, and printers.

Examples of Other Duties

• Maintains simple financial and statistical records.
• Manages Procurement Card Log
• Maintains office supply inventory and orders office supplies as needed
• May attend community outreach events
• Performs other related duties as required

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class.

They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Possession of a high school diploma or an appropriate equivalent

Plus

One (1) year typing, word processing, or secretarial experience.

Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.

Additional education may be substituted on a year-for-year basis for the required experience.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position.

Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Proof of licenses, certifications, and/or education must be submitted with each Employer

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org )

Mail or deliver documents to:

ATTN: Office Assistant -Clinical Services

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

You MUST attach your transcript(s), degree(s), license(s) and certification(s) to your application. Unofficial copies are acceptable.

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Additional Information

Physical and Environmental Conditions

The work of these positions is essentially sedentary, with occasional walking and/or lifting or other restricted physical activities.

Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.