Office Assistant 2 (Lacey HQ - Info Center) - Seasonal

Full Job Description

Washington State Parks and Recreation Commission

Requirements

Duties include, but are not limited to:

• Serves customers by providing reception at the front desk.
• Provides Parks merchandise sales.
• Issues employer loaner badges.
• Responds to customer phone and email inquiries.
• Mails State Parks information as requested.
• Issues discount passes and permits to approved applicants following established procedure.
• Supports discount passes and permits program management, duties may include scanning, mail collection, inventory management and inventory fulfillment.

Qualifications

REQUIRED QUALIFICATIONS:

• One (1) year of office experience including filing and data input.

AND

• One (1) year of experience working with a multi-line phone system, answering customers questions, and responding to customer comments.
• Basic level of proficiency and knowledge with Microsoft Office to include Outlook, Word, and Excel.

DESIRED QUALIFICATIONS:

• One (1) year of customer service experience.
• Ability to solve simple mathematical equations.

CORE COMPETENCIES:

Workload Management – Effectively handle and organize multiple assignments and competing priorities, making sound decisions to produce accurate and timely work product. Remain focused on tasks in spite of distractions and interruptions, making the best use of available time and resources.

Interpersonal Influence – Demonstrate ability to build and maintain strong, courteous relationships with peers, managers, and customers. Respond to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflicts and maintains good working relationships with others. Display a positive attitude and optimism about the work to be done, co-workers, management, and employer policies.

Reliable and Regular Attendance – Accept personal responsibility to begin work on time and make the best use of available work time. Be readily available to internal and external customers during designated office hours.

Independent Judgment – Work independently while making appropriate decisions based on available resources and direction, and learning from past situations. Display balanced thinking that combines analysis, existing knowledge, experiences and varying perspectives.

Adaptability/Flexibility – Adapt easily to changing business needs, conditions, and work responsibilities. Help others deal with the ongoing demands of change; proactively embrace change as a way to accomplish goals more effectively.

Development and Continual Learning – Demonstrate an ongoing commitment to learning and self-improvement by actively working to continuously improve job effectiveness and efficiency. See failure as an opportunity to learn from past results and continue to learn and grow. Look for better ways to perform routine parts of job and participate/assist with agency updates to processes as assigned.

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Requirements:
Working Conditions: Position works five (5) days a week, Monday - Friday. Core working hours are 8 a.m. - 5 p.m. The State Parks Headquarters' Information Center and front desk is a busy office environment. Incumbent must be able to maintain regular and reliable attendance to accommodate office and customer demands.

How to apply:
To ensure consideration, please complete the online job application and profile at www.careers.wa.gov. You must attach or embed in your application the following:

• Letter of interest specifically addressing the qualifications listed in this announcement.
• Current resume.
• Three professional references, if not completed in the application process.

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
• For more information on Veteran's Preference and instructions on how to check your eligibility, click here.

Additional Information

About Parks:
Want to join a great organization? The Washington State Parks and Recreation Commission manages one of the largest, most diverse--and most beautiful—parks systems in the country. With more than 120,000 acres, the system includes 124 developed parks, including 19 marine parks, 11 historical parks, 35 heritage sites, 13 interpretive centers and approximately 500 miles of long-distance recreation trails. Parks is staffed with nearly 1,000 employees (summers), who are some of the most passionate employees you'll find anywhere. For more information on Washington State Parks, click here.

Note: This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

Persons needing accommodation in the application process or this job announcement in an alternative format may contact the human resources office at (360) 902-8565. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

For information about this position, please contact Keri Murphy at Keri.Murphy@parks.wa.gov or (360) 902-8618.

For information about the recruitment process and qualifications, please contact Jenee Kramer at Jenee.Kramer@parks.wa.gov or (360) 902-8569.

All applicants with a legal right to work in the United States are encouraged to apply.

Job Alerts to receive a list of new job postings at Parks.