Network Engineer III

Full Job Description

The mission of Norfolk’s Information Technology Department is to deliver innovative, program-focused services with an emphasis on accessibility, data quality, security, and customer experience.

In pursuit of this mission, we value our staff and encourage their input, make decisions and measure progress based on data, and acknowledge our fiduciary responsibility and civic service.

Norfolk’s Information Technology Department will be a leader known for our advanced resilient technology and services available anywhere and on any device to promote access for employees, citizens, and businesses. This will facilitate data informed decisions within a framework of transparency.

This position is on the City of Norfolk’s network engineering team, within the Infrastructure and Cybersecurity Bureau of the Information Technology Department (IT).

The team performs design, configuration, installation, and maintenance of the City’s critical data center and wired/wireless network infrastructure, including but not limited to routers, switches, cabling, servers, network storage, and backup solutions.

The team acts in concert with other departmental functional areas, customers, and vendors, to assist in the implementation and maintenance of hundreds of applications and business processes.

Collectively, network staff provide essential support to all City staff and business functions

Requirements

This position demands strong analytical, technical, and communication skills. Requirements include:

• Problem Solving: Performs analytical and problem-solving activities and arrives at sound solutions; considers customer environment and needs as well as technical issues. Diagnoses and resolves hardware, software, network, connectivity, access, storage, and data backup and restore issues.
• Network Management: Reviews requests for purchase or use of new hardware, software, systems, etc. on the City's network and makes implementation recommendations. Specifies new network engineering hardware, servers, software, storage, systems and services.
• Project Management and Assistance: Participates on cross-bureau and cross-departmental project teams implementing technology solutions.

Communication and Customer Service: Writes clear and concise emails, memos, user and technical documentation, and status reports.

Correctly and appropriately answers customer questions about features, functions and operation of technology infrastructure and software.

Explains technology processes and policies to non-technical customers and management. Provides excellent customer service and support to all City agencies.

Exhibits outstanding email, telephone and customer service skills.

• Technical Support and Expertise: The network engineering team’s primary technical business lines consist of the design, configuration, installation, troubleshooting and maintenance of:
  • Enterprise Routing/Routers
  • Enterprise Switching/Switches
  • Enterprise Wireless
  • Server hardware and Microsoft Server operating systems
  • Cabling
  • Enterprise backup
  • Enterprise Storage (SAN/NAS)
  • Server virtualization (VMWare and Nutanix)
  • Microsoft Office 365 and Exchange Online
  • Basic network security (firewalls, IPS, best practices)
  • Network integration of VoIP

A successful candidate for the Network Engineer III position should display “Day 1” basic competency with at least 3 of the above business lines as determined by the judgement of the interview panel, and by the end of their 6-month probationary period with all of the above.

Specific care will be taken to ensure that new hires are exposed to all business lines, at the very least through basic instruction of function and process necessary to demonstrate the needed familiarity.

Additionally, a successful candidate should be highly experienced with using Microsoft Office products including Outlook, Word, Excel, PowerPoint and Visio. He/she should demonstrate or be able to show/describe past accomplishments in the following:

• The ability to accomplish tasks both independently and as a team member
• The ability to perform troubleshooting of problems and determine the most effective solution
• Basic conceptual understanding of routing and switching
• Creation and modification of technical documentation
• The ability to articulate complex technical information to non-technical people

In addition to the above technical requirements, the successful candidate must:

• Successfully pass a drug screening test and extensive criminal background check
• Possess a driver’s license valid in Norfolk, Virginia
• Be physically capable of performing the work, which requires; color & depth perception; high, low and normal range hearing; lifting equipment from floor to waist and above shoulders and carrying it; sitting for long periods of time; using a computer to enter and update data on calls and services requests; performing other standard office tasks
• Be able to work periodic 24 hour on-call rotation shifts
• Report to work as directed in the event of an emergency or natural disaster, and be expected to work unusual shifts and hours
• Report to work at Norfolk city offices on a regular basis, and within one hour of being notified of an event or emergency.

Qualifications

The preferred candidate will possess:

• Bachelor’s degree in a related field of study with 3 years of practical experience, or 7 years of practical experience with no degree.
• Related professional certifications may be considered in lieu of other structured education.

Additional Information

Work Location: 800 E. City Hall Avenue, 1^st floor, Norfolk, VA 23510

Work Hours: 40 hours; 8 hours per day; Monday – Friday. Remote Eligible two days per week after probation

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.