Neighborhood Services Administrator

Full Job Description

The city of Las Vegas invites applications for Neighborhood Services Administrator.

This position will administer, coordinate, maintain and oversee assigned human and public services functions and programs, such as community outreach, homelessness initiatives, neighborhood revitalization, affordable housing and community partnerships.

Provide leadership in both the design and implementation of new programs, and in the analysis and enhancement of existing programs to ensure they meet city and employee needs, comply with all legal requirements and are cost effective.

Ideal Candidate

The preferred candidate will be a problem solver and solution oriented.

They will have great organizational and project management skills with a successful track record in developing programs to advance community education and awareness in target neighborhoods.

Our ideal candidate will also be a natural leader, collaborator and an expert communicator, capable of successfully leveraging our outreach initiatives to promote our projects/programs in target communities.

Supervision Received and Exercised

Receives direction from the assigned manager and the Director, Neighborhood Services, or higher level management staff.

Acts as a formal supervisor, exercising direct supervision, including the selection of new employees, monitoring and formally evaluating employee performance, and administering the progressive discipline and termination of employees.

Selection Process

The selection process will include a review of all applications with only the most qualified participating in an interview. Final candidate selection will include a hiring interview. Any individual offered employment will be required to pass a pre-employment drug test and complete background check. Some positions may require preliminary background checks.

Requirements

Essential Functions:

Oversee, administer, plan and coordinate the management, maintenance and implementation of assigned community services programs.

Act as supervisor over staff, including interviewing and selecting job applicants, training and cross-training, overseeing work, and establishing and evaluating appropriate performance standards in accordance with department objectives.

Develop and revise program policies, standards and procedures; monitor activities to ensure consistency and conformance to such standards and procedures; ensure activities adhere to applicable city policies, procedures, practices, collective bargaining agreements, federal and state laws, and other applicable rules and regulations.

Create and distribute requests for proposal (RFP) as needed; coordinate and document the selection process; negotiate favorable terms and conditions; coordinate City Council approval process.

Lead, plan, coordinate and participate in comparison studies of peer agencies to determine competitive position of city's programs; conduct the more complex or confidential studies; research current data, determine data needed to conduct study, analyze the data, draw conclusions and compose written recommendations to upper management.

Audit and interpret data to recognize areas of opportunities and potential concern; bring favorable and unfavorable trends to the attention of management with recommendations for resolutions.

Provide technical expertise and advice to, and communicate with, city staff at all levels, including the City Manager's Office, department directors, division managers and individual employees.

Serve as a lead, providing functional and technical oversight and training to assigned staff; assign, plan, direct, coordinate and schedule assignments; provide guidance, monitor work progress and review work results.

Maintain close contact with other city departments to coordinate actions.

Maintain detailed and accurate records of all activities; monitor progress, produce statistical support/backup and reports as requested.

Initiate, establish and maintain productive working relationships with community leaders, elected officials, staff of other departments and other local agencies; train staff to be sensitive to and maintain such relationships; troubleshoot sensitive situations referred by staff.

Respond to public inquiries in a courteous manner; provide information and/or referrals; provide data and information in response to employee, public and media inquiries handled through the Office of Communications and City Manager's Office.

Monitor legislation related to assigned program; evaluate effect on city policies and practices; recommend revision to policies, procedures and practices if necessary.

Stay abreast of development and trends in the area of expertise.

Marginal Functions:

1. Stay abreast of current trends and innovations in the field related to assigned program.
2. Participate in training employees and management in assigned area of responsibility.
3. Perform other related duties and responsibilities as assigned.

Qualifications

Experience:

Four years of experience in community development, housing development, workforce development, urban planning, non-profit agencies, social work or other experience related to the area of assignment.

Training:

Bachelors degree from an accredited college or university with major in community development, urban affairs, urban planning, business administration, public administration, or a field related to the area of assignment.

A combination of formal education and directly related work experience my substitute for the degree. The city assesses 1.5 years of fulltime experience as equivalent to one year of education.

License or Certificate

Professional certification in the area of assignment is desirable.

Additional Information

Knowledge of:

Operational characteristics, services and activities of urban and neighborhood planning, community initiatives, community development and social service programs.

Customer service principles and techniques.

Federal, state, and local laws, codes and regulations and city policies governing assigned program provisions.

Pertinent federal, state and local grants funding regulations.

Financial/fiscal monitoring and reporting activities.

Standard office software applications including spreadsheet, word processing and email.

Research and data analysis methods and techniques.

Advanced principles of report preparation.

Record keeping principles, practices and techniques.

Written and spoken business English, including grammar, sentence structure, spelling and punctuation.

Principles and practices of lead supervision and training, or full supervision, depending on assignment.

Cost benefit analytical techniques and reports.

Budget principles and practices.

Tracking methods and techniques.

Intermediate principles and practices of financial auditing.

Techniques for conducting comparison studies.

Basic statistical analysis techniques and calculations.

Basic business mathematical operations and formulas.

Applicable federal, state and local laws, ordinance and regulations and reporting requirements.

Skills in:

Providing leadership to department staff in the area of assignment.

Researching, developing and recommending creative and innovative solutions.

Setting priorities.

Exercising independent judgment and initiative within established guidelines.

Producing written documents with clearly organized thoughts using proper sentence construction, punctuation and grammar.

Working independently with minimal supervision.

Interpreting, applying, explaining and enforcing applicable laws, codes, regulations, policies and procedures.

Work effectively with funding agencies, other city departments, non-profit and other neighborhood organizations.

Working effectively with a wide variety of individuals from various socio-economic, ethnic and cultural backgrounds, often in confrontational or strained situations.

Defining issues, collecting and analyzing pertinent data, identifying alternative solutions, projecting consequences of proposed actions, drawing valid conclusions, proposing sound recommendations, and implementing approved solution in support of goals.

Independently performing the most difficult analytical assignments.

Composing logical and factual recommendations.

Maintaining confidential and sensitive information.

Communicating clearly and concisely, both orally and in writing.

Establishing and maintaining effective working relationships with those contacted in the course of work.

Effective written and oral communications

Competencies:

In addition to Core Workforce Competencies:

Supervisor Competencies

Professionalism – Models core values by being honest, respectful and positive; continuously demonstrates the core values of the city; supervisory actions are collaborative whenever possible and intended to grow the city's capacity at an individual, unit, division and/or department level.

Managing Performance – Takes responsibility for own and assigned employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring regular feedback, and addressing performance problems and issues promptly.

Decisiveness – Willingness to make difficult decisions in a timely manner.

Developing and Empowering Others – Willingness to delegate responsibility; coaching assigned employee to develop their capabilities.

Facilitating Partnerships – Builds community and partnerships both inside and outside the organization.

Forward Thinking – Anticipating the consequences of situations and decisions; taking appropriate action to be prepared for possible changes.

Providing Support – Provides the tools and creates a supportive environment that allows others to successfully complete their work.