MWR Club Operations Assistant

Full Job Description

The primary purpose of this position is to provide direct operational assistance to the Community Support Program (CSP) Food & Beverage Facility Operation Manager.

This position is located in the Community Support Program, Dining Services.

A minimum of one (1) year experience which provides knowledge of club, restaurant, business operations, or equivalent leadership experience.

Experience is required in an office environment with progressive responsibilities or related education. Knowledge and understanding of applicable regulations, policies, principles, and procedures.

Must have ability to communicate effectively both verbally and in writing, and to provide work direction to other employees.

Must have ability to use initiative, discretion, and independent judgment in making decisions. Must be people-orientated and have an excellent sense of customer relations.

Must possess a courteous, tactful and diplomatic demeanor. Skill in computer data entry is desired and must have knowledge of software applications such as but not limited to Word and Excel.

Major Duties:

Monitors operations of a club or assigned area of club operations by: Assists during absence of club manager by leading and directing subordinates, answering questions, passing on instructions, resolving problems which may arise, assist in training of staff, and ensuring a smooth flow of operations Performs a full range of services such as meeting catering customers and working thru the initial party planning stage, performance of service, and following up on party contracts and payments, and any other customer service-related duties or transactions.

Responsible for the issue, receipt and control of cash, making unscheduled cash counts.

Maintains and enforces security for funds, merchandise, supplies, equipment and property in accordance to directives and policies. Must be alert to alcohol abuse and take appropriate action.

Prepares various reports and maintains a complete and systematic set of records relating to assigned tasks and transactions.

Checks to ensure the periodic procurement of supplies and equipment required for efficient operation.

Receives and directs calls or visits, provides information concerning operations and services, assists in sorting and delivering guard mail, message traffic and regular messages.

Performs clerical tasks such as typing, records keeping, filing, and sets appointments.

Provides EEO Program support and takes all positive actions needed to assure and advance equal opportunity and EEO goals within the incumbent's area of accountability.

Ensures that all persons receive full equal opportunity and treatment in placement, promotion, training, details, assignments, and related personnel actions. Performs other related duties as assigned.