Mobile Device Coordinator

Full Job Description

This position is open to Internal King County Department of Information Technology (KCIT) employees. Only current KCIT employees will be considered.

The King County Department of Information Technology is seeking a Mobile Device Coordinator to join our team. This role supports King County’s mobile device fleet of more than 12,000 devices and serves as a key liaison to over 140 King County Telecom Coordinators.

Primary responsibilities include coordinating mobile device orders, managing inventory and product offerings, and resolving activation and ordering issues.

The Mobile Device Coordinator also develops and maintains documentation, delivers system training, and provides support related to carrier contracts and invoicing.

King County Department of Information Technology (KCIT) KCIT uses the power of technology to digitally transform King County.

Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders.

As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration.

KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.

KCIT is providing the building blocks for many of the region's most critical services.

As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community.

To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx

Requirements

• Act as primary point of contact for 140+ King County Telecom Coordinators.
  
• Provide support and training to Telecom Coordinators by assisting with mobile device ordering, activation escalations, maintaining documentation, and troubleshooting device issues.
  
• Coordinate with account representatives at Verizon, T-Mobile, and AT&T to maintain King County’s inventory and billing portal with updates on the latest product offerings, rates and prices.
  
• Maintain integrity and accuracy of mobile device inventory management in MDSL portal; escalate portal issues to MDSL.
  
• Maintain wireless carrier portal access for KCIT, MDSL and IMMT.
  
• Approve invoices for payment to Verizon, T-Mobile and AT&T.
  
• Meet regularly with vendors such as MDSL, IMMT, Verizon, T-Mobile, and AT&T.
  
• Maintain King County Telecom Coordinators access in MDSL and provide instruction to navigate the portal when needed.
  
• Other duties as assigned.

Qualifications

• Advanced experience providing mobile device support, including configuration, deployment, and troubleshooting hardware, software, and connectivity issues; proficient in advanced cell phone technologies with strong diagnostic skills.
• Experience in managing relationships with cell phone vendors, coordinating procurement, and ensuring service quality.
• Experience maintaining accurate inventory of mobile devices, providing usage and billing reports, and coordinating procurement to ensure availability and compliance.
• Extensive experience managing and optimizing SharePoint and Intranet sites, including content updates, permissions, and site architecture.
• Experience updating, creating and maintaining documentation.
• Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.
• Extensive experience and comfort with Outlook.
• Demonstrated experience and comfort with the use of Microsoft Excel, Microsoft Word and other O365 applications.
• Ability to effectively communicate in a clear and concise manner.
• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned.
• Ability to quickly & effectively prioritize work time in various departments to meet business needs.
• Positive attitude towards peers and leadership, ability to learn from mistakes, and proactively seek feedback.
• Ability to focus on the details and approach problems logically and rationally.
• Demonstrated skill in evaluating and integrating new technologies to improve performance and customer satisfaction.
• Able to work independently and in a team environment.

Additional Information

Hybrid Work: KCIT works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the King Street Center, 201 S Jackson St, Seattle, WA 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Classification: IT Systems Specialist - Journey - 7323200

Union: This position is represented by Protec17: Information Technology

Work Schedule: The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered.

FLSA Status: This position is FLSA Non-exempt and is eligible for overtime pay.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to APPLY!?

The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application and Resume are required for consideration. Applications submitted without all material will not be considered.

Questions: If you have questions regarding this recruitment, please contact Shannon Hoeper @shoeper@kingcounty.gov or 206-263-6957.