Mission Support Specialist (Generalist)

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S.

Border Patrol, El Paso Sector: Santa Teresa Station Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Required Experience: To qualify for the GS-07 grade level you must possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Paying invoices in a timely manner and resolving issues as needed; Reviewing information and reconciling conflicting data; Assisting in gathering metrics for reports and other evaluation products; Verifying accuracy and completeness of information and data; Providing technical assistance and support services to management.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

To qualify for the GS-09 grade level you must possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Running various reports, updating and providing updated information to trackers, monitoring tickler reports, and staffing table.

Ordering fuel cards, performing audits, extracting reports, reconciling invoices, reporting fraud and processing override requests for fleet card program.

Recording requests for facilities management into facilities management system. Gathering necessary information and preparing briefing materials for supervisors or other senior management officials.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Education Substitution: GS-07: 1 full year of graduate level education, or superior academic achievement (SAA).

SAA is defined as a Bachelor's degree from an accredited college or university with a grade point average of 3.0 or higher on a 4.0 scale, having a class standing in the upper third of a graduating class or major subdivision, or membership in a national scholastic honor society.

GS-09: A Master's degree; or two full years of graduate education leading to such a degree; or a J.D. or an LL.B.

Combining Education and Experience: To combine your education and experience, you must convert each to a percentage and then add the percentages.

The combined total of your percentage of education and experience must equal at least 100% in order to qualify.

If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3.

To calculate your percentage of graduate education, divide the number of graduate semester hours by 18.

To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience.

Add your percentages of education and experience. The two percentages must total at least 100%. Only graduate education may be used to qualify at the GS-09 grade level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/10/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.

View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Major Duties:

This position uses your knowledge and experience to perform various mission support duties. This position starts at a salary of $61,722.00 (GS-09, Step 1) to $80,243.00 (GS-09, Step 10).

The Mission Support Specialist (Generalist) provides direct advice and guidance to employees, develops new or modified program work methods, approaches, or procedures, and performs the broadest and most significant mission support duties.

Duties and responsibilities include: Processing lost, stolen, destroyed, or missing personal property.

Conducting inventories, assists with records management, and assisting with preparing/processing of various property reports. Providing assistance with the fleet card program.

Coordinating facility repairs. GS Salary: Visit this link to view the locality pay tables by geographic area.

If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.