Medical Support Assistant - Pathology and Laboratory

Full Job Description

Come join us in Chesapeake as a Medical Support Assistant in Pathology and Laboratory. S/he will work at the North Battlefield clinic.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. *Education.

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. *Experience.

No experience required at the GS-3 level. Licensure/Certification/Registration. None English Language Proficiency.

Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: GS-5You currently work at the GS-4 grade level including but not be limited to; ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients, ability to use, and navigate between, various types of office automation equipment and software (i.e.

computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care, knowledge of basic medical terminology to assist in the provision of care to patients, skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

OR, Education. Do you have two years of education above high school. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is 05. The actual grade at which an applicant may be selected for this vacancy is in the range of 05 to 05. Major Duties:

VA Careers - Pharmacy: https://www.youtube-nocookie.com/embed/Fn_ickNBEws VA Careers - Social Work: https://www.youtube-nocookie.com/embed/enRhz_ua_UU VA Careers - Licensed Clinical Social Worker: https://www.youtube-nocookie.com/embed/U_xC25QsN0w VA Careers - Microbiology/Molecular Medical Technologist: https://www.youtube-nocookie.com/embed/eSDGhIwZKdw VA Careers - Diagnostic Radiologic Technologist: https://www.youtube-nocookie.com/embed/I-4ku5UMvWM VA Careers - Medical Support Assistant: https://www.youtube-nocookie.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties are as the described: The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, and verifying provider orders in accordance with VHA national scheduling guidelines.

The incumbent properly identified patients utilizing the full name and social security number before processing and/or hospital computer entry requests.

Compares orders from multiple physicians and properly identifies STAT and routine testing labels to proper communicate with the medical technologist so testing can be performed according to STAT and routine protocol.

Establishes proper identity of all patients, ensures accountability by properly reviewing specimen labeling with patient's name and social security before patient leave the collecting areas.

The incumbent is responsible for receiving and preparing requests for testing and specimens into the clinical laboratory and evaluates the acceptability of each specimen, documents discrepancies, and resolves potential problems.

Screen telephone calls and routes inquires to appropriate personnel.

Ensures proper processing and accession of specimen; especially those requiring special handling, and clearly communicates requirements to the laboratory staff.

Sorts specimens based on testing location, needs, and prioritize for turnaround time.

Able to cope with quick deadlines and uses knowledge of processing procedures to identify and resolve specimen errors.

Follows detailed instructions in operating the laboratory equipment, ie., centrifuge, barcode reader, and printers. Resolves and documents any preanalytical issues.

This position follows standard precautions in the use of personal protection equipment and complies with other Health Care Center and Hampton Medical Center infection control requirements and the handling and disposal of biohazardous materials.

Keeps the waiting area, phlebotomy work area, and storage area (organized and stocked supplies) clean. Rotate and remove expired supplies ad needed.

Answers telephone in the designated areas, assist with collection questions and refer other question(s) to the medical technologists on duty.

The incumbent participates in the daily huddles with other HCC staffs to determine the daily needs of the Health Care Center. Work Schedule: Monday - Friday 7:30am - 4pm