Medical Support Assistant (Office Automation)

Full Job Description

About the Position: This position is located at Brooke Army Medical Center in San Antonio, Texas. A recruitment incentive may be authorized.

Salary negotiation may be available for those candidates who are new to Federal service. Advance Leave Accrual May Be Authorized. Non-Federal work experience may be creditable for leave purposes.

This is a Direct Hire Solicitation Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes experience in Registering patients and updating information in healthcare databases.

Verifying patient eligibility for services. Scheduling appointments. Maintaining patient files and records.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. Major Duties:

• Receive patients and visitors as the initial point of contact in person or telephonically.
• Enter, manipulate, and/or retrieve information and data from various automated systems.
• Resolve complaints of a local administrative nature and refer other complaints to appropriate authorities.
• Maintain both electronic and paper patient records.
• Coordinate and/or schedule patient appointments with various clinics or at other medical treatment facilities.
• Initiate forms for reporting animal bites in accordance with applicable laws.
• Inform supervisors of extraordinary and/or unusual situations.
• Identify possible third-party insurance information for reimbursement of medical services provided on patients.