Medical Support Assistant (Office Automation)

Full Job Description

About the Position: This position is located within Health Clinic Schofield Bar Dir of Branch Clinics Army Health Clinic Family Medicine Service.

This is a Direct Hire Solicitation Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes maintaining and monitoring patient appointment schedules; using automated; receiving patients and visitors as the initial point of contact, in person or telephonically; and resolving problems through discussion with patients voicing a complaint in an ambulatory setting.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. Major Duties:

• Performs the full range of receptionist, record keeping and miscellaneous clerical duties within the ambulatory setting.
• Receives patients and visitors as the initial point of contact, in person or telephonically. Monitors and manages the messaging system at the clinic/practice level.
• Maintains all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
• Performs clerical duties inherent to the in processing (reception), care and out processing (transition) of outpatients, families/caregivers and guests.
• Responds to emergency calls and notifies emergency medical personnel. Follows clinic/practice communication
• procedures to include operating emergency phone lines, public announcements systems and emergency alarms.