Medical Support Assistant (Office Automation)

Full Job Description

About the Position: This position is located at the 81st Medical Group, Keesler Air Force Base.

This is a Direct Hire Solicitation Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes using an automated system to schedule patient appointments; receiving patients and visitors; and preparing and maintaining patient medical records.

This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. Major Duties:

• Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting.
• Complete request forms, manually or automated, for individual patient orders, blood work and other requests. Maintains and monitors patient appointment schedules for the clinic/practice.
• Schedule appropriate patient appointments.
• Receive patients and visitors as the initial point of contact, in person or telephonically.
• Ensure eligibility for care, and contacts Patient Administration for verification.
• Maintain all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
• Reconcile end-of-shift/end-of-day processing and reports.
• Respond to emergency calls and notifies emergency medical personnel.