Medical Support Assistant (Office Automation)

Full Job Description

About the Position: Serves as a Medical Support Assistant (Office Automation) for a Medical Treatment Facility (MTF) in Department of Radiology at Army Health Clinic Kenner located in Fort Lee, VA.

A recruitment or relocation incentive may be authorized. Student Loan repayment may be authorized. Salary negotiation may be available for those candidates who are new to Federal service.

This is a Direct Hire Solicitation Who May Apply: US Citizens In order to qualify, you must meet the Education and/or Experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes assisting customer in a crisis situation via face to face and/or via telephone, transcribing written orders into various office automation systems to complete patient chart, and managing provider schedule and messaging pools.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Major Duties:

• Perform the full range of receptionist, record keeping and miscellaneous clerical duties within the ambulatory setting.
• Enter, manipulates and/or retrieves information and data from automated systems as appropriate to the area assigned.
• Ensure eligibility for care, and contacts Patient Administration for verification.
• Resolve complaints of a local administrative nature and refers other complaints to the appropriate authorities.
• Maintain all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
• Type routine correspondence, progress reports, medical statements, memorandums and statistical reports using various automation systems and programs.
• Receive minimum patient information and provides information to medical personnel.
• Maintain and monitors patient appointment schedules for the clinic/practice.