Medical Support Assistant
Indian Health Service
FreshPosted Feb 20
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Posted: February 20, 2026 (0 days ago)
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Medical Support Assistant
Indian Health Service
Department of Health and Human Services
Location
Camp Verde, Arizona
Salary
$45,409 - $59,031
per year
Type
Part-Time
More Healthcare & Medical jobs →Closes
May 22, 2026More HHS jobs →
GS-6 Pay Grade
Base salary range: $37,764 - $49,094
Typical requirements: 1 year specialized experience at GS-5. Bachelor's degree + some experience.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves working as a support assistant in outpatient clinics at Indian Health Service facilities, where you'll greet patients, schedule appointments, manage records, and handle basic administrative tasks to keep daily operations running smoothly.
It's ideal for someone with customer service experience in a healthcare setting who is organized, detail-oriented, and comfortable using computer systems for patient data.
A good fit would be an individual passionate about helping underserved communities, especially in Native American health services.
Key Requirements
- One year of specialized experience equivalent to GS-5 level in patient scheduling, record management, or clinic support
- Proficiency in using electronic health records (EHR) or scheduling systems
- Strong customer service skills for greeting patients and providing information
- Ability to maintain patient privacy and confidentiality in handling medical records
- Experience with administrative tasks like data entry, scanning documents, and preparing charts
- Clear communication to guide patients on services, appointments, and documentation
- Attention to detail for accurate appointment management and follow-up correspondence
Full Job Description
Serves as a Medical Support Assistant, providing a variety of duties associated with patient care and treatment in several outpatient clinics and medical facilities by coordinating clinic activities and ensuring the smooth operation of daily services.
These Medical Support Assistant positions are located at multiple Indian Health Service (IHS) healthcare facilities across various locations.
USAJOBS Help Center - Update your resume now so it meets new resume requirements To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social).
You will receive credit for all qualifying experience, including volunteer and part time experience.
You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
MINIMUM QUALIFICATIONS: GS-6: One year of specialized experience equivalent to at least the GS-5 grade level.
Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples of Specialized Experience: Provide clear guidance to patients regarding available services, appointment requirements, and necessary documentation.
Maintain and manage the appointment scheduling system to ensure accuracy and efficiency across routine primary care clinics, specialty clinics, and individual medical provider schedules.
Generate and distribute follow-up correspondence, including reminder letters for annual examinations and preventive care visits.
You must meet all qualification requirements by the respective cut-off day of rating to be eligible for consideration. Major Duties:
Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Receives and greets patients and visitors; provides general information and assistance.
Schedules, reschedules, and cancels patient appointments using an electronic health record or scheduling system.
Maintains and files medical records and forms in accordance with privacy and confidentiality requirements.
Assists with basic clinic administrative tasks, such as preparing charts, scanning documents, and data entry.
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