Medical Support Assistant

Full Job Description

The incumbent serves as a Medical Support Assistant in the Business Office for the Memphis VA Medical Center and will provide support to the Inpatient Ward, Emergency Room, Baggage Claims, Environmental Care and Call Center.

These positions are part of an integral team used to carry out the day-to-day administrative operations of the assigned location.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).

Experience. No experience required. Education.

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Licensure/Certification/Registration. None English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

GS-5 Grade Determinations: In addition to the basic qualification requirements, candidates must meet the following: Specialized Experience. One year of experience equivalent to the GS-4 grade level.

Creditable experience includes, but is not limited to: scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve policy complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with scheduling guidelines.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-5.

Physical Requirements: Operate a computer terminal and be able to manage multiple activities at one time.

Work is generally sedentary; however, there may be some walking, standing, bending, and carrying of light items.

Work Environment: The work may be stressful due to the accelerated pace for several hours at a time during peak hours or on days that have a large volume of activity.

See VA Directive and Handbook 5019 Major Duties:

This is an Open Continuous Announcement until September 30, 2026. The initial cut-off-date for referral eligible applications will be a March 2,2026.

Applications will be referred as requested until vacancies are filled.

Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

All qualified candidates encouraged to apply.

VA Careers - Medical Support Assistant: https://www.youtube-nocookie.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Medical Support Assistant performs duties related to the receipt, intake, and indexing of health and administrative information.

Major duties include, but are not limited to: Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, cancelling, re-scheduling patients appointments and/or consults.

Entering no-show information, Preparing for clinic visits. Monitoring both inpatient and outpatient appointments for areas of responsibilities.

Verifying encounters forms are completed by the appropriate clinic staff in order to obtain appropriate workload credit. Verifying and updating demographics and insurance information.

Performs basic eligibility, co-pays and preauthorization requirements for specific coverage. Encourages and supports enrollment/authentication of Veterans in MyHealthy vet Program.

Assists with clinic access contingency plans by adjusting appointments times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and or coverage occurs.

Communicates the VA's mandate to collect insurance information from Veterans, and their families, and other eligible patients.

Work Schedule: Multiple tours of duty available.Available tours will be discussed at the interview.

Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: May be approved on an a-hoc basis at the discretion of the supervisor.

Virtual: This is not a virtual position. Functional Statement #: 50383-F Permanent Change of Station (PCS): Not Authorized