Medical Assistant
El Paso County
FreshPosted Mar 27
✓ Fresh Listing
Posted: March 25, 2026 (2 days ago)
This job was posted recently. Fresh listings typically have less competition.
Medical Support Assistant
Military Treatment Facilities under DHA
Department of Defense
Location
Location not specified
Salary
$37,937 - $48,377
per year
Type
Full-Time
More Healthcare & Medical jobs →Closes
March 30, 2026More DOD jobs →
GS-4 Pay Grade
Base salary range: $30,286 - $39,372
Typical requirements: 1 year general experience. 2 years college or associate degree.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves working as a support assistant in a military hospital in Japan, where you'll help patients schedule appointments, verify their information in government systems, handle phone inquiries, and explain available health services.
It's a customer-facing role in a busy medical clinic, ideal for someone with good people skills, basic computer knowledge, and an interest in healthcare administration.
Entry-level candidates with customer service experience or relevant education would fit well, especially those comfortable with a structured military environment overseas.
Key Requirements
- U.S. citizenship
- One year of specialized experience in customer service (in-person or phone), computer-based information management, and communicating medical appointment details
- OR four years of education above high school in business, secretarial, technical, or related fields
- OR a combination of education and experience equating to 100% of the requirements
- Ability to use systems like DEERS for verifying patient information
- Strong communication skills for advising patients and staff on services
- Experience with automated systems for processing consults and appointments
Full Job Description
About the Position: This position is located at the Family Medicine Service department at the U.S. Naval Hospital in Yokosuka Naval Base, Honshu, Japan.
This is a Direct Hire Solicitation under the Direct Hire Authority for Certain Personnel of the DoD. No recruitment, relocation, or student loan repayment incentives are authorized for this position.
Permanent Change of Station (PCS) and Living Quarters Allowance (LQA) are not authorized.
Who May Apply: US Citizens In order to qualify, you must meet the education and/or specialized experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience that includes:1) providing in-person or over-the-phone customer service, such as answering inquiries in person or greeting customers; 2) using a computer-based system to manage information, such as creating email correspondence or editing digital documents; and 3) communicating medical appointment or referral information to patients or staff.
This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-04).
OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.
To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.
Add the two percentages. Major Duties:
- Appoint patients to their Primary Care Manager (PCM)
- Verifying enrollee information within the Defense Enrollment and Eligibility Reporting System (DEERS)
- Process telephone consults in the established automated system
- Advise beneficiaries on the available services
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