Medical Instrument Technician-Electrocardiography Technician (EKG)
Veterans Health Administration
FreshPosted Mar 16
✓ Fresh Listing
Posted: March 16, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
Medical Assistance Specialist 4 (MAS4/AHSO/OPS) – Trainer – Internal Only
State of Washington
Health Care Authority
Location
Washington, 98504
Salary
$51,840 - $69,744
per year
Type
Internship
More Healthcare & Medical jobs →Closes
March 31, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves creating and delivering training programs for customer service agents in a health care eligibility call center, focusing on processes, policies, and systems related to medical assistance programs like Medicaid.
It also includes providing expert advice on eligibility rules, improving procedures for better service, and working on special projects.
A good fit would be someone with experience in training, health care policy, and customer service who enjoys teaching and problem-solving in a team environment.
Key Requirements
- Experience as a trainer in a call center or customer service setting
- Strong knowledge of medical eligibility policies, Medicaid regulations, and Washington Administrative Code (WAC)
- Skills in curriculum development, eLearning, and applying learning design theory
- Ability to provide subject matter expertise and clarify complex policies for staff
- Proficiency in process improvement and quality enhancement for internal/external customers
- Capability to deliver remote and in-person training sessions, including for new hires
- Current employment with the Health Care Authority (HCA) as this is internal only
Full Job Description
Medical Assistance Specialist 4 (MAS4/AHSO/OPS) – Trainer – Internal Only
71028688
This opportunity is internal and available to current HCA employees only.
This Medical Assistance Specialist 4 (MAS4) is part of the division of Apple Health Services & Operations (AHSO) team and reports to the Training Manager.
This position primarily serves the Medical Eligibility Determination Services (MEDS) section and is responsible for supporting critical curriculum development and deployment to 350+ customer service agents.
AHSO trainers identify and provide training on new and existing processes, including training new hires. The position develops new trainings and refines existing trainings.
This position provides subject matter expertise, develops training, engages in process improvement, and participates in projects to support operations.
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Apple Health Services and Operations (AHSO) Division works across the Health Care Authority (HCA) and in partnership with the health care community at local, state and federal levels, in order to develop, and manage high quality, and evidence-based health care programs and purchase services that enhance Washington State’s citizens’ ability to access appropriate, quality health care.
About the position:This Medical Assistance Specialist 4 (MAS4) is responsible for developing and delivering training to call center staff.
Engages in quality improvement processes by identifying methods to streamline policies and procedures to enhance internal and external customer service.
Provides expert level eligibility support and clarification to staff on Medicaid/medical eligibility and/or enrollment by interpreting and explaining complex policies, regulations, and solving system issues.
Work in partnership with AHSO sections or working partners serving on special project assignments and needed to develop modifications to policies and procedures.
This position is eligible to telework but is occasionally required to report on-site to meet business need.
The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA.
Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework.
Requirements
Some of what you will do:
- Serves as a designated trainer and specialist in a call center environment.
- Presents, guides/drives, supports, and/or is accountable for remote and in-person training, huddles, internal communication, and instruction.
- Provides assistance, instruction, and training for new and current staff on new and updated AHSO divisional and section specific procedures, processes, and systems/computer applications and related processes, including customer service.
- Maintains SME core assigned section policy, process, and procedures.
- Assist in development and maintenance of AHSO eLearning curriculum.
- Responsible for identifying training opportunities and using learning design theory to develop training plans, curriculum, and related training.
- Ensure all training material is correct and in accordance with WAC; coordinates with other subject matter experts to ensure material is accurate and seeks clarification as necessary.
- Designs, creates and/or maintains and updates digital resources required for training/staff to perform essential job functions.
- Use The Learning Center (TLC) to manage rosters and complete classes for attendee credit.
- Maintains training records/library.
Qualifications
Required qualifications:
Qualifying candidates will meet one of the following criteria options:
Option 1:
- Bachelor’s Degree
- Two (2) years of experience providing direct client services or counseling of customers in 1 or more of the areas below:
- Health insurance
- Disability
- Other related health benefits
- Public assistance eligibility determination
- Health insurance premiums/claims processing, adjusting, and investigation
- Other medical premiums/claims related experience
- Two (2) years of experience providing direct client services or counseling of customers in 1 or more of the areas below:
Option 2:
- Six (6) years of experience in the related fields above.
Option 3:
- One (1) year as a Medical Assistance Specialist 3.
Required competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Preferred qualifications:
- Health Plan Finder (HPF), Automated Client Eligibility System (ACES), Provider One, and Microsoft Office.
How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification.
To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:
- A cover letter that specifically addresses how you meet the qualifications for this position
- Current resume
To take advantage of veteran preference, please do the following:
- Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
- Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
Additional Information
About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery.
Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.
What we have to offer:
- Meaningful work with friendly co-workers who care about those we serve Voices of HCA
- A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
- A healthy work/life balance, including alternative/flexible schedules and mobile work options.
- A great total compensation and benefit package WA State Government Benefits
- A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
- And free parking!
Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.
HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission.
Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace.
Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description.
Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply.
If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov.
Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at angelic.matthews@hca.wa.gov
The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
.png)
Subscribe to our weekly newsletter to receive a list of new job postings at HCA.
Check your resume before applying to catch common mistakes