MANAGER (SPECIALITY RETAIL OUTLETS)

Full Job Description

This position is located in various locations throughout the Naval Station within, Morale, Welfare and Recreation (MWR) Department, Naval Station, Great Lakes, Illinois.

The incumbent is responsible for total operations of all concession operations (Zappers} and other specialty retail sales outlets under the direct supervision of the Business Activities Division Director.

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position.

Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess: Knowledge and experience of management procedures and general business practices related to the operational management of food/beverage/retail programs, and effective utilization of concession equipment.

The incumbent must know proper menu and pricing guides. Safety and Sanitation rules must be followed.

All Navy regulations concerning the food and beverage operations including purchasing, food preparation and inventory control must be understood and implemented.

Incumbent works directly for the Business Activities Director. Plans and carries out various recreation services, activities and programs.

Handles problems and instructions, official policies, through knowledge and skills gained through training and accepted practices.

Supervisor defines broad objectives, sets certain priorities and is available to assist with unusual problems or circumstances.

Projects may be initiated and developed independently by the incumbent with overall program and budget review by the supervisor for overall accomplishment of program goals, objectives and accuracy.

Policy, regulatory, and procedural guidance is received by utilizing or adapting precedent actions and applicable Navy Regulations and Instructions.

In addition, consistent progress of activities and effective resolution of problems not covered by established guidelines must be demonstrated.

Recommends changes in program content when necessary to correct inadequacies or to improve program quality and promote the effective achievement of broad program objectives.

Where guidelines are not sufficient, incumbent adapts guidelines available, takes action and then reports the results to supervisor.

The programs include different unrelated processes, methods, and procedures in various categories pertaining to a variety of recreational activities and services of the installation such as the normal range of basic activities and programs and group activities extending to creative and cultural appreciation and self-development activities which promote social growth.

Must be highly skilled in dealing with a variety of people under different circumstances.

Work involves making decisions on what needs to be done and how it should be done based on priorities, programs, goals and objectives.

Alternatives must be measured in the light of data gathered and evaluated to insure that choices made so not hamper participant interest and overall program effectiveness.

The employee applies program policies and procedures to regular and predominately conventional situations relating to the activities, services, and operations of a large military retail program and facilities.

The incumbent's duties affect the active duty military, staff and student. Quality service and products insure that a strong and profitable food and beverage program exists.

Relationships with employees, MWR personnel, patrons and Navy leadership and other community groups are valuable sources of information for growing business, maintaining competitive pricing and resolving.

The incumbent has contacts with program participants, installation staff members and officials of various armed forces, contractors, sponsors, public recreation program providers, community groups, special interest groups, private organizations, businesses, retailers, and food, beverage providers.

Incumbent must carry themselves in a highly professional manner as to influence contacts. Incumbent must be able to effectively negotiate agreements with various private and public agencies.

To formulate and effect operating policies, to interact with command leadership and general customers, promoting good public relations and to update operations reflecting changing customer needs and wants.

The ability to work long and unusual hours is required. Standing, walking and lifting is required.

The incumbent will work in a small space, remote office location, behind service counters and will travel outdoors between facilities.

Work is performed in an adequately lighted, heated and ventilated work environment. Occasional exposure to warm work conditions due to seasonal temperatures.

Incumbent ensures that all personnel actions (i.e.

selections for promotion, awards, reassignments, training, etc.) are free from discrimination based on race, color, sex, age, religion, national origin or any other non-merit factor. Major Duties:

25% I. Plans, directs and supervises the "Zappers" concession operations (Buildings: 616, 621, 236 & RTC-1326).

Coordinates and develops relationships with the various schoolhouses to provide an on-site concession service to meet the needs of the command.

Develops all menus, sales and marketing programs, and seasonal specials to grow business and maintain competitive status. 25% 2.

Incumbent is directly responsible for weekly specialty retail sales connected with Recruit Training Command (RTC).

This includes but not limited to, custom divisional t-shirts, Zappers/Rec Center, care packs, and other miscellaneous revenue opportunities.

Retail outlets within RTC demand a first-hand relationship with command leadership to ensure communication for proper delivery of the products and/or services. 25% 3.

The incumbent will perform all administrative responsibilities: facility management, manage payroll, staff training, approve leave forms, prepare work schedules and order all inventory and related supplies.

Responsible for day-to-day food and beverage controls and operational costs. Inspects deliveries for quality and quantity. Accountable for all assets, equipment and supplies.

Responsible for sanitation and health inspection standards. Maintains accurate records for inventory and pricing controls. 15% 5.

Incumbent directly supervises all cash handling operations and distributes individual cash banks from his/her own cash fund.

Insure the safe keeping of all monies associated with the all operations and the timely reporting of all financial information to the accounting department and chain of command, as requested. 10% 6.

Incumbent may be required to perform all staff functions during peak times and staff shortages and must be willing to perform other related duties as assigned.