Manager of Licensing

Full Job Description

King County Records & Licensing Services (RALS) invites applications from experienced management professionals to be considered in filling the Licensing Operations Manager position.

This position is responsible for leading and providing oversight to operations, personnel, and performance management, developing and implementing county/department/division initiatives.

The Licensing Operations Manager will report to the RALS Licensing and Recording Administrator and will serve on the Division’s Senior Management Team.

ABOUT RECORDS & LICENSING SERVICES (RALS) Records and Licensing Services Division (RALS) - King County, Washington Records and Licensing Services operates within a statutory framework that is prescribed by state law and county code.

Many of the services administered by RALS are mandated by state law and are provided within King County on a regional basis across jurisdictional boundaries.

RALS also provides certain local services to unincorporated King County and by contract with many local municipalities throughout King County.

In addition, RALS is responsible for providing internal services that are necessary for purposes of business efficiency and/or meeting various legal responsibilities.

RALS is recognized as a leader in service excellence and is building an enduring legacy of continuous improvement and employee engagement throughout our organization providing services to the public that include:

• Archives Records Management and Mail Services Section; providing internal mail services and physical and electronic records management services to all county agencies.
• Regional Animal Services; Providing animal care and control services for the protection of property, human health and safety; and promoting responsible pet ownership and animal welfare through education and licensing programs through public and private sector partnerships.

Recorder’s Office Section; Providing prompt and accurate recording of documents, such as real estate deeds and mortgages, plats and surveys, as well as the preservation and producing copies of recorded documents.

The Recorder’s Office is responsible for collecting and dispersing real estate excise tax payments on the conveyance of real property in King County as well as recording and making accessible real property and other documents for members of the public, businesses, and other governmental agencies

• Licensing Section; Providing Vehicle and Vessel and For-Hire licensing and information services and promoting public safety by administering and enforcing licensing and taxi regulations. Vehicle and Vessel Licensing - King County, Washington

The Licensing office is responsible for providing vehicle and vessel licensing services for King County and under contract with the Washington State Department of Licensing (DOL) as set forth in Revised Code of Washington (RCW) 46.01.140.

The King County Licensing office subcontracts with 21 private business owners to deliver vehicle and vessel licensing services from location across King County.

Taxi, For-Hire, and Transportation Network Company (TNC) Licensing - King County, Washington

The Licensing office ensures comprehensive oversight of the for-hire transportation industry which includes licensing (drivers, vehicles, dispatch agencies), code enforcement and regulatory measures.

In partnership with the City of Seattle’s Consumer Protection Division (CPD), the licensing office oversees the for-hire transportation industry in unincorporated areas of King County and extends its regulatory services through interlocal agreements to 16 municipalities and the Port of Seattle (specifically, Seattle-Tacoma International Airport).

CPD regulates the for-hire transportation industry within Seattle city limits.

Requirements

Scope of Job Duties: Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees.

All Managers are expected to model and apply equity and social justice shared values, behaviors and practices across all of the job duties listed below.

To be considered for this opportunity, you must at a minimum demonstrate skill and ability to:

• Provide clear, transparent and accountable leadership to a diverse workforce that prioritizes safety and a culture of belonging.
• Manage and Oversee operations for For-Hire services, code enforcement, Vehicle and Vessel Licensing, subagent program, and customer-facing services. Administer Washington State DOL’s Agent contract with King County and manage subagent contracts with King County appointees.

• Ensure compliance with applicable laws, regulations, and policies; analyze and interpret operating policies, procedures, and guidelines; and inform recommendations for improvement that may include local and state legislation.

• Champion Equity and Social Justice (ESJ) initiatives, promoting accessibility and inclusion across operations. Role model and meet RALS Leadership ESJ expectations, as well as County Values, and RALS Workplace Expectations.

• Participate and contribute as an integral team member on the RALS Senior Management Team.
• Plan, Do, Check and Adjust to optimize delivery of operational and budgetary priorities; develop and implement strategies to accomplish those priorities. Bring a continuous improvement mindset and process improvement skillset to the organization.
• Strategize new initiatives, problem solving, and operational improvements to produce optimal service delivery outcomes.
• Prepare presentations, written materials, reports and graphic communications including special focus on key performance metrics, service delivery targets and optimizing communication.

Build teams, supervise, and mentor staff across the section, hiring recommendations; Lead, encourage and foster a positive work-environment supportive of employee learning, development, and continuous improvement.

Prepare performance appraisals, deliver frequent performance feedback, maintain clear, concise personnel management documentation, enforce workplace rules, foster a positive workplace culture.

• Lead and mentor supervisors in all aspects of talent management: recruitment, onboarding, training, coaching, performance management, and meaningful recognition delivery.
• Develop leadership capacity among supervisors to foster trust, continuous improvement, employee development, accountability and organizational success.
• Lead, help develop, and motivate employees, helping them to recognize the important role they each play in achieving the overall agency priorities while empowering individuals to pursue professional goals.
• Respond to County Council, Executive, and Public Information Officer (PIO) inquiries and escalated inquiries from constituents, including requests for presentations, data, and information, ensuring timely and accurate communication.
• Develop and maintain solid relationships with multiple stakeholders including county officials, state agency representatives and for-hire industry organizations.

Qualifications




• Possess a robust executive skill set including strong leadership, organization, strategic thinking, and organizational development; demonstrated experience leading inclusive group processes.
• Apply knowledge of local, state, federal and environmental laws, regulations, and policies.
• Are proactive and able to manage/track a high volume of diverse tasks and projects in a fast-paced environment.
• Demonstrated ability to be self-directed and adaptable, in a multi-faceted and sometimes ambiguous environment; ability to track, prioritize and manage multiple issues and competing priorities.
• Develop and maintain an effective, collaborative, and positive staffing environment including workforce development, employee engagement, personnel management, conflict resolution, and managing staff and organizations through periods of change.
• Effectively lead individuals and/or teams in service-based programs, working with diverse populations including race, ethnicity, gender, ability, age, sexual orientation, and socio-economic status in a culturally competent manner.
• Demonstrate behaviors and decision making that reflect accessibility, respect, equity and belonging.
• Demonstrated experience holding teams accountable, including personnel management, progressive corrective measures, investigation, confidentiality, leave management principles, performance management.
• Committed and well-versed in continuous improvement including intermediate to expert knowledge based in Lean methodology or equivalent.
• Possess excellent written, verbal, organization and presentation skills, with the ability to concisely, clearly and effectively communicate information to a range of audiences.
• Excellent interpersonal skills and ability to anticipate and successfully navigate issues and perform effectively in a range of situations with a significant degree of emotional intelligence.
• Experienced and skilled with human resources, labor relations, and leadership principles and be dedicated to employees and the management of their performance and development of their skills.
• Proficiency with MS Office Suite, SharePoint, Teams and other appropriate technology.

Additional Information




• Our selected candidate must pass a pre-employment criminal background check.
• This position is exempt, therefore not overtime eligible.
• This position may be used to fill additional vacancies for up to six months including career service, term limited temporary and short term temporary positions.

Why King County?

• Competitive – healthcare plans
• Free – transportation options
• Manager Support – structured employee assistance program
• Paid – vacation time (in addition to paid holidays)
• Paid – sick leave
• Deferred – compensation plan
• Twelve – paid holidays
• Awesome Employee Giving Program!

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.




Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.




King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to APPLY?The recruitment for this position is open to all qualified applicants. A completed King County Application is required.

We highly recommend that you also provide a cover letter and resume.

If you have any questions, please contact Jen Irwin, Talent Management Supervisor, by e-mail at jirwin@kingcounty.gov, or by phone at 206-263-0601. Connect with Jen on LinkedIn.