Management & Program Analyst

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S.

Border Patrol, Strategic Planning & Analysis Directorate (SPAD) located in Washington, D.C.

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Conducting comprehensive analyses of management and program operations using qualitative and quantitative methods to assess effectiveness, efficiency, and productivity; and developing recommendations to address process gaps, control weaknesses, and operational risks.

Supporting resource planning activities, including contributing to the development of program goals, priorities, and performance measures and assisting in aligning resources with organizational requirements.

Reviewing and interpreting policies, procedures, and administrative requirements; assessing the impact of changes on program operations; and assisting in developing or refining internal processes and standard operating procedures to ensure compliance and consistency.

Preparing written products such as management reports, issue papers, briefing materials, and decision memoranda for senior officials; consolidating input from multiple stakeholders; and presenting findings, options, and recommendations for management consideration.

Planning, organizing, and participating in cross-functional projects or studies, including developing project plans and timelines, identifying information requirements, coordinating with stakeholders, and monitoring milestones to ensure timely completion of deliverables.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/22/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.

View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Major Duties:

This position allows you to use your knowledge and expertise as an analyst and advisor to management on organization aspects of the assigned mission requiring the application of a wide range of qualitative and quantitative methods to assess complex management and program processes and systems.

This position starts at a salary of $102,415.00 (GS-12, Step 1) to $133,142.00 (GS-12, Step 10).

As a Management and Program Analyst, you will analyze, evaluate, and make recommendations on major segments of administrative programs for operational effectiveness, efficiency, and productivity.

Duties and responsibilities include: Analyzing and evaluating program data, business processes, and internal controls to identify impediments, redundancies, risks, and deficiencies; and formulating recommendations, optimization strategies, and corrective actions to improve operational efficiency and effectiveness.

Planning, conducting, and participating in special studies and management reviews of administrative and operational functions; developing and documenting clear business processes; and providing advice and guidance to management on program and process improvements.

Assisting in implementing, coordinating, and overseeing a variety of program activities, including monitoring progress against goals and objectives, and providing feedback and guidance to enhance operational effectiveness.

Tracking and analyzing data; preparing reports and analyses to support short- and long-range planning; and ensuring compliance with applicable directives, policies, and standard operating procedures.

Preparing and delivering briefings, presentations, and reports for supervisors and senior leadership; organizing recurring and ad hoc meetings to discuss program issues; and ensuring timely, accurate information is available to support executive decision-making.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.