Management and Program Analyst (Workforce Management)

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Field Operations, Office of the Executive Assistant Commissioner, Headquarters Support Division.

Locations at one of the OFO ports can be negotiated upon selection.

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Ensuring compliance with regulations and assessing the potential outcomes of proposed policy changes, leading the redesign of organizational structures within a program, proposing and implementing new workflows to streamline program operations.

Applying innovative analytical techniques and developing customized criteria to evaluate workforce requirements based on changing missions and programs.

Presenting detailed briefings to senior managers on program performance metrics, outlining findings, addressing concerns, proposing to improve operational efficiency.

Proactively identifying and addressing high-priority tasks regularly reassessing priorities to adapt to changing circumstances and ensuring all responsibilities were completed on time and to standard Developing and implementing new administrative procedures to address workforce management gaps in program operations, ensuring compliance with regulations and alignment with best practices.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 03/06/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.

View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Major Duties:

Joining Customs & Border Protection will allow you to use your expertise to analyze and advise management on a wide range of program activities which will impact the total Customs Agency.

Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions.

This position starts at a salary of $121,785.00 (GS-13, Step 1) to $158,322.00 (GS-13, Step 10).

Typical duties include: Conducting initial review on organizational change request (OCR) packages, to include analysis of structural changes, mission and functional statements, and program/function administration.

Advising requesting offices on coordinating with Office of Finance to get financial impact statements, accurately depicting the organizational structure/charts, eliminating functional overlap among programs, preparing OCR packages for submission, and implementing approved reorganizations.

Work directly contributes to the optimum organization and distribution of functions and organizational structure.

Providing senior leaders with analytical insight into the Table of Organization (T/O) for assigned offices.

Monitors encumbered and vacant positions to ensure approved positions' data elements are accurately recorded and updated.

Analysis includes ensuring accuracy of position descriptions is maintained as programs and their positions evolve in scope and complexity.

Facilitating the effective filling of vacancies and execution of personnel reassignments, coordinating between assigned offices and hiring center and Drafting Request to Fill (RTF) documents for review by the program office and the hiring center to include position description (PD) recommendations and Knowledge, Skills and Abilities (KSAs).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Please click on the link below to view the list of ports. Locate a Port of Entry | U.S.

Customs and Border Protection: https://www.cbp.gov/about/contact/ports Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.