Licensing Specialist (Administrative Asst III) - Division of Gaming

Full Job Description

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration.

We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

For more exciting information about the Department of Revenue, please enjoy this brief video!

Requirements

Division of Gaming:

Ensures that limited gaming is conducted honestly, fairly, and competitively, and is free from criminal and corrupt elements.

What we do:

Determines if an applicant has met all of the regulatory requirements needed to obtain an occupational license based upon a review of the documentation submitted and the results of background checks performed by the position.

A typical day of Licensing Specialist (Administrative Assistant III):

Position is responsible for manning the front desk of Gaming Division buildings.

Also is responsible for answering phones, transferring inquiries, processing visitors, accepting and processing applications, receiving payment for services, maintaining records, and handling customer service.

This position greets all individuals that enter the Division’s front lobby and is required to answer all questions or direct inquiries to the appropriate staff.

Many questions from customers come as a result of applications, which are directly handled by this position.

Primary Duties:

Application Processing

• Conducts background checks on applicants/licensees, interviews and consults with applicants on problems that may prevent licensure in order to be in compliance with suitability requirements.
• Follows up on application deficiencies via written requests to applicants and makes licensing decisions in accordance with rules, regulations, and procedures.

Processes applications such as changes of ownership applications, modifications of premises, changes of trade name and changes of location after the investigations have been completed.

This position will also mail copies of newly issued Division licenses to local licensing authorities, produce licenses approved for changes of trade name and create and mail new licenses for licensees that have been approved for a production tier increase and/or decrease.

Administrative Support

• Disseminates information and responds to licensing inquiries and requests from the public, licensees, license applicants, Division staff, and others, through interpersonal contact, telephone contact, written correspondence, and email.
• Checks voicemail of main line returns calls and/or refers complaints to the appropriate section(s) or the Division Director.
• Performs front counter function which include but is not limited to: checks in occupational and business license applicants; receipts funds received for applications; answers a multi-line phone system; answers questions from the public, local licensing authorities and other stakeholders; Tracks and follows-up on all correspondence with licensees; refers licensees and the public to the Division’s website and advises where questions can be emailed.

Investigations Support – Fingerprinting

• Electronically fingerprint applicants for occupational and business licensure as well as applicants whose suitability is established by the Division.
• Ensure that fingerprints meet CBI/Federal Bureau of Investigation (FBI) standards for classification.

Payment Processing

• Receives payment from applicants concerning applications.
• Reconciles cash, check, credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Division’s policies, procedures and/or directives.

Qualifications

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.








Class Code & Classification Description:
G3A4XX ADMINISTRATIVE ASSISTANT III






Minimum Qualifications:

Experience Only:

Six (6) years of relevant experience in higher level administrative support in professional office setting, demonstrating high level decision making and multitasking.


OR

Education and Experience:

A combination of related education and/or relevant experience in higher level administrative support in professional office setting, demonstrating high level decision making and multi-tasking equal to six (6) years.



Necessary Special Requirements:
• Applicants must successfully pass a background investigation and a tax check prior to appointment to positions in the Gaming Division.

Preferred Qualifications:
The preferred candidate will possess the following qualifications:



• Previous experience in a licensing or regulatory environment.

• Proven success working in a fast-paced governmental or public-sector environment, consistently meeting deadlines and delivering results.

• Proven ability to manage and protect confidential information with discretion and professionalism.

• Strong ability to juggle multiple priorities, stay highly organized, and maintain attention to detail under shifting demands.

• Excellent professional communication skills—both verbal and written—with a broad variety of stakeholders including the public, regulated businesses, internal teams, and external partners.

• Demonstrated experience as a team player, collaborating across functions, supporting colleagues, and contributing to collective goals.

• Experience training and mentoring learners of different styles and backgrounds—both individually and in group settings.

• Ability to communicate procedures and policies both verbally and in writing.

• Goal-oriented mindset: able to establish targets, track progress, adapt plans, and achieve measurable outcomes.







Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.




As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.

Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.




Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle

• Are required to operate a vehicle as part of the position

• Utilize a State fleet vehicle as a pool vehicle




Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying.

Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.

• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.




Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email.

Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses.

It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.




Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.


As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.




Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.

This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.


For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Additional Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.




If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application(Download PDF reader).

Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.




Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.




Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.