Library Volunteer Coordinator

Full Job Description

At Eugene Public Library, people come together each day to strengthen and uplift our community through responsive, welcoming services offered across our three locations.

Our staff bring passion, creativity, and a commitment to connecting people with resources that enrich their lives, and we serve nearly 3,000 visitors daily from all backgrounds and experiences.

Whether your professional experience comes from libraries, education, community programs, cultural organizations, social services, or other people focused settings, your skills and perspective are valued here.

This position coordinates the Library’s active volunteer program, more than 200 community members who contribute their time and talents to library services and also supports volunteer initiatives and planning across the broader Library, Recreation, and Cultural Services (LRCS) department.

The work involves collaborating with staff at all levels and across multiple workgroups, helping shape consistent and positive volunteer experiences division-wide.

As a Senior Program Coordinator, you will also lead and support projects connected to customer service, community engagement, and administrative operations.

Experience in working with volunteers is a must, and experience in settings such as community groups, libraries, education, cultural organizations, or social services is a plus.

The successful candidate will have proven success in fast-paced and complex workplaces and teams requiring a high level of ability to multitask, prioritize and re-prioritize tasks as needed, while balancing long-term and short-term projects and goals.

Cultural sensitivity and a commitment to contributing to a psychologically safe and supportive work environment are essential.

Application Deadline: Tuesday, April 21, 2026, at 5:00 p.m. P.T.
Accepting Online Applications Only through the City of Eugene Website

Information on How to Apply

Classification: Senior Program Coordinator

Salary: $35.74 – $44.54 hourly / $74,339.20 - $92,643.20 Annually

Department, Division: Library, Recreation & Cultural Services, Eugene Public Library

Union Representation: American Federation of State, County and Municipal Employees (AFSCME)

Work Location: Downtown Library, 100 W. 10th Avenue, Eugene, OR 97401

Schedule: Monday - Friday, 8:30 AM - 5:00 PM with occasional evenings and weekends per business need

Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see “Supplemental Information” at the end of the posting for more information.

Requirements

Develops, promotes, manages, and evaluates Library Volunteer Program.

• Develop and evaluate program goals, objectives, and policies
• Assist staff in identifying and prioritizing volunteer opportunities
• Recruit, select, train, recognize, and coordinate volunteers
• Develop training programs for staff and volunteers
• Supervise a team of volunteers
• Maintain volunteer records and data
• Run reports and provide regular statistical information
• Coach staff through holding volunteers accountable
• Keeps informed of new developments and technology in the field of volunteer management; remains competent through self-directed professional reading, development of professional contacts, and attending trainings.

Involved with communication and community relations efforts.

• Create temporary signage, as needed, for library facilities.
• Work with vendors and contractors for purchasing communication services and materials.
• Develops, solicits, and delivers public speaking presentations when needed.
• Acts as liaison between the Library and the Library, Recreation and Cultural Services (LRCS) Marketing team for implementation of longer-term communication and publicity efforts

Takes the lead on a wide variety of projects.

• Gathering research information
• Handling Request for Quotes process
• Coordinate implementation of one-time facility projects
• Representing the Administrative Team on Library-wide and/or City-wide initiatives.

Active member of the Library Administration Team

• Covers Library Administration Reception desk in partnership with other members of the Admin Team
• Writes and proofreads written materials when needed.
• Actively supports and respects diversity in the workplace.
• Performs related and other duties as assigned.

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Senior Program Coordinator

Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description.

We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences.

If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

Minimum Qualifications

Experience

Four years of progressively responsible paraprofessional experience in the program or operational area or a related field, including at least two years of experience at the paraprofessional journey-level.

Two of the four years of experience must also include volunteer management and community relations. Education

Equivalent to an Associate degree with major course work in the area of assignment, or in public administration, business administration, or a related field.

Background

Must pass a background check.

The ideal candidate will have the following knowledge, skills, and abilities

• Managing volunteers: developing positions, recruiting, training, managing, recognizing, and evaluating volunteers.
• Ability to keep track of a large amount of moving pieces, utilizing effective project and time management tools, and keeping others in the communication loop.
• Applying effective interpersonal skills in engaging with different personalities, learners, thinkers, and communicators internally and externally to our organization.
• Excellence in managing a high volume of communications with professionalism, compassion, and clarity both verbally and in writing.
• A high aptitude for teamwork and exceptional customer service to community patrons, peers in the Library, LRCS Department, and other City Departments and employees.
• Knowledge of and interest in Eugene Public Library and the benefits delivered to the Eugene community.
• Proficiency of Microsoft Office and Adobe products, and technical skills that can be applied to the library's volunteer management database software program and City of Eugene intranet.
• Preparing and delivering public speaking presentations.

Additional Information

Bilingual Pay Benefit

Per the AFSCME contract, the City shall pay an employee an additional 5% for a required intermediate or advanced level competency.

To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.

What to Expect from our Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training.

The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes.

In addition, background investigations and records checks may be required.

Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.

Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion

The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee.

We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community.

As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce.

Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. NOTE: The City of Eugene does not participate in the E-Verify program; therefore, candidates requiring E-Verify for employment authorization will not be eligible for employment with the City.