Library Technology Service Specialist

Full Job Description

Applications accepted from: All Persons Interested

Reporting Location: Various*
Workdays & Hours: Monday - Saturday 8:00 AM – 8:00 PM (varies)*
*Subject to change


DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The Houston Public Library seeks an energetic, customer service-oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base for TECHLink.

TECHLink locations are technology centers and makerspaces that provide access to state-of-the-art equipment for content creation and building new skills.

Successful candidates will have a love of technology and sharing it with others, enjoy working with a diverse population, and interacting with customers of all ages.

The Library Technology Service Specialist will:

• Perform training and give assistance to customers on using a variety of devices and technologies including multimedia and makerspaces;
• Assist customers with registering for equipment use and workshops
• Interact with customers to determine how TECHLink might serve their needs;
• Gather or collect information to generate reports, activity logs, etc.;
• Process data entry activities to update and verify TECHLink customer records;
• Promote and assist with innovative library services and programming;
• Serve as a liaison between customers and the Digital Strategies department;
• Troubleshoot and resolve moderately complex problems, complaints and/or requests;
• Assist with deploying and configuring various software, technologies and equipment
• Work evening and Saturday hours as needed to ensure adequate coverage for service operations; and perform other duties as assigned.

Candidates are encouraged to submit a resume and cover letter when applying.

WORKING CONDITIONS
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

Requirements

EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Two (2) years of customer service experience working in an environment providing or supporting technology services.

Qualifications

• Proficient computer skills working with both hardware and software;
• Proficiency in Microsoft Office and Web2 Technology;
• Experience with user focused technologies including 3-D Printing, Embroidery machines, laser cutters, Video/music production, and digital artistry.
• Experience working with people of diverse backgrounds;
• Ability to communicate effectively orally and in writing;
• Strong interpersonal skills and the ability to collaborate with others;
• Experience working with children and families;
• To better serve our diverse communities, fluency in a foreign language is highly preferred
• A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2) preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Additional Information

SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test

SAFETY IMPACT POSITION
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 13

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0473.

If you need special services or accommodations, call 832-393-0473 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.