Library Assistant II

Full Job Description

The City of Norfolk's Department of Libraries is currently seeking a Library Assistant II for its Tucker Branch Library youth services team. The Library Assistant II FT position assists with general library duties such as performing circulation activities of checking in and out materials, reserving material requests, registering new patrons, coordinating interlibrary loans. Provides customer service with assisting with computer and printing. Performing general reference duties of searching of databases and other resources to retrieve information and recommend reading materials. The Library Assistant II will assist with library programming.

The Norfolk Public Library offers equal opportunity access to information, high quality book and multimedia materials, programs, exhibits, online resources, and technology to meet the needs of our diverse community for life-long learning, cultural enrichment, and intellectual stimulation. To fulfill its mission, the library employs a knowledgeable, well-trained staff committed to excellent service and civility.

Requirements

Essential functions include but are not limited to:

• Provides regular coverage of Public Service desks.

• Assists patrons with the use of computer, copier, scanners, and printers

• Promotes in-person and online library services

• Demonstrates ability to work in a team environment

• Performs circulation/customer service activities by answering reference questions, checking materials in and out, registering new borrowers, and collecting library fees

• Receives, sorts, and shelves library materials

• Provides quality customer service in person and by telephone.

• Proficient with technology – gaming systems, cameras, and other equipment as required

• Assists patrons with equipment such as computer, copier, mobile devices, and scanner

• Assists with maintaining and monitoring KidZone, Tween Station, and program room as required

• Assists with preparing and executing book displays on children’s floor

• Provides assistance with library youth services programming as needed

• Must be able to stand up to six hours per shift; lift from ground to above shoulder; push and pull loaded carts; bend and stoop; reach shelves from floor level to approximately 6 feet in height using a step stool in narrow aisles and perform tasks requiring manual dexterity.

• Ability to lift a minimum of 25 pounds.

• Demonstrates excellent organizational skills and ability to prioritize tasks.

• Ability to communicate effectively

• Performs other duties as assigned.

Qualifications

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One year of experience in library or related customer service work..

Additional Information

• Valid Driver's license

Work Hours: 40 hours/week; varied, to include evening, weekends, and rotating schedules.