Summary
This job involves handling claims against the City of San Diego for things like personal injuries or property damage from accidents, including investigating incidents, talking to involved people, deciding on payouts, and sometimes going to court for small cases.
It's a good fit for someone with hands-on experience in settling insurance or liability claims who likes detail-oriented work and problem-solving in a government setting.
You'll help protect the city's finances by managing these claims efficiently.
Full Job Description
Liability Claims Representative I positions investigate, adjust, and settle simple or routine personal injury and property damage claims against the City; review minor accident and injury reports; interview and correspond with claimants, witnesses, attorneys and physicians; approve or recommend denial of claims; negotiate settlements; assist in the preparation of cases for litigation; prepare investigative reports; represent the City in small claims actions; conduct risk studies; perform cost recovery/subrogation functions; perform projects related to the maintenance of the City's insurance portfolio; and perform other duties as assigned.
NOTE:
- Eligible benefited employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).
Requirements
You must meet the following requirements on the date you apply, unless otherwise indicated.
EXPERIENCE: One year of full-time professional experience in the investigation, adjustment, and settlement of general and/or automobile liability claims involving bodily injury or property damage. Qualifying professional experience MUST include the authority to approve settlements and deny claims.
NOTE:City of San Diego employees using the Out-of-Class Assignment (OCA) experience to qualify must submit written documentation, signed by their appointing authority or payroll specialist, detailing the work performed, dates, and the total number of qualifying OCA hours.
OCA experience without the required documentation will not be considered.
LICENSE: A valid California Class C Driver's License is required at the time of hire.
HIGHLY DESIRABLE: - Experience and knowledge in the investigation, adjustment, and settlement of claims under the California Government Tort Claims Act.
REQUIRED DOCUMENTS (MUST SUBMIT WITH APPLICATION):- For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.
Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: (619) 533-3337; or to the Employment Information Center: City of San Diego Personnel Department, 1200 Third Avenue - Suite 300, San Diego, CA 92101. Include your name and the title of the position for which you are applying.
Qualifications
Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list that will be used to fill vacancies over the next 6 months (180 days). For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.
Additional Information
PRE-EMPLOYMENT REQUIREMENTS: Employment offers are conditional pending the results of all screening processes applicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes, including a polygraph examination and/or background investigation. All screening processes must be successfully completed before employment begins. A positive test result for alcohol, cannabis/marijuana, illegal drugs or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may constitute cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change in their name, mailing address, email address, or phone number; they may miss employment opportunities.Rev. 2 - March 20, 2026 (New Recruitment Date)